Support was okay, but might not suit those needing fast replies
My experience with the support team has been mixed. When I reached out with general questions, the response was polite and helpful enough, but it sometimes took longer than I hoped to get back to me. For someone who prefers quick, immediate answers, this might be frustrating. The telephonic support was somewhat limited in the hours it was available, which meant arranging calls could be tricky. On the other hand, the onboarding material was clear, and the invoicing and payment processes were hassle-free and well laid out. The software itself worked reliably during my usage, and regular updates were applied without issue. If you are comfortable with a slower pace of communication and can plan accordingly, the service should be fine. However, if you expect rapid back-and-forth or urgent assistance, this setup might not meet those needs very well. Overall, I feel this could suit someone who values stability and clarity rather than immediacy.