Support hours clash with my working times
I found the telephonic support available from the system to be very limited due to the timing. The hours do not align with my actual work schedule, which made it frustrating when I needed help immediately during my working hours. I expected more flexibility or at least support that matched the busiest times I use the software. On the positive side, the updates to the software happen automatically and don’t disrupt workflow which is useful. However, without support at hours when I am active, I was often stuck with issues. The signup and payment process was straightforward and didn't pose any problems. But the disappointing support availability heavily impacts how effective I found the whole software experience. So, while certain aspects like invoicing and automated updates worked well, the poor timing of support overshadowed everything else. It’s not viable for my hours and needs some improvement.