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4.0out of 5

4 out of 5

Based on all 3,85,029 published WFHI Reviews.

2,88,876 of 3,85,029 reviews include a verification label.

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WFHI Reviews

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  • 4 out of 54 of 5Unverified experienceSupport and communication

    When I first reached out to WFHI support for some help with setting up the call dialer and integrati

    When I first reached out to WFHI support for some help with setting up the call dialer and integrating it with my existing CRM database, I wasn't sure how smoothly it would go. The telephonic support team was clear and patient in explaining each step, which helped me feel more confident by the end of the process. The chats and follow-up calls allowed me to address small doubts that came up in between. However, I found that the wait times for getting through to an agent during peak hours were a little longer than I had hoped, which added some frustration. Still, the actual guidance and information given was helpful overall and I don't feel rushed or overwhelmed. Billing and invoicing were straightforward once I was onboarded, though I had to clarify a couple of points around payment schedules via email. With that sorted, the automatic updates to the software kept the features relevant without requiring extra effort from me. Overall, after a few interactions, I felt comfortable using the platform tools and dialing features independently. I would recommend being prepared for some waiting if you contact support during busy periods, but the quality of communication made up for it in the end.

    Anushka AcharyaBihar, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    Good support for those who don’t mind waiting sometimes

    For anyone who prefers straightforward telephonic help during set-up, this service will likely be suitable. The support team was knowledgeable and generally helpful in addressing issues with the dialer and database access. However, their availability wasn’t always consistent, and at times I found myself waiting on hold longer than expected. If you are someone who can be patient and doesn’t require instant responses, the priority assistance will be adequate for your needs. On the other hand, if you expect rapid resolution all the time, you might find this less than ideal. The invoicing and payment processes were clearly explained over the calls, so that part went smoothly. In summary, I think support fits those who want detailed help but are comfortable pacing the process without expecting immediate fixes every time.

    Purnima SarafKerala, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified customerSupport and communication

    Expected basics, got clear detail

    I wasn’t quite sure what level of explanation to expect when I reached out to WFHI support. Often, businesses will give rather generic answers that leave you more questions. However, in this case, the communication was straight to the point, clear enough that the steps I needed to follow made sense without feeling overwhelmed. I set up some features using the dialer and called support to clarify a few points about the database update. They walked me through the process calmly, which was better than I had anticipated. While I wouldn’t say the support was exceptionally enthusiastic, the clarity they provided was enough to get me confidently through my first week of use. The automated email summaries after calls were useful, not too much, just the right amount to keep me on track. Overall, I got more clarity than I expected, and that was enough to make me comfortable continuing with the software.

    Nagesh DeodharHimachal Pradesh, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    support's daily delays made everything drag out too long

    I wanted to say the worst part was how the daily support was almost always late or slow to respond after the initial try to solve issues. It didn’t matter if I called or emailed, the follow-up took way too long and left me hanging on things that should have been quickly sorted out. Sometimes the dialer had issues and I tried to confirm fixes but it felt like a game of waiting endlessly on callbacks that didn’t come in time. The database feature froze here and there and I reached out to support but the response times dragged out my day. The sign-up and payment process was fine but once something needed attention, the lack of timely help frustrated me a lot. The automatic updates did run but the glitches stuck around and no one proactively communicated them. So while one time the software did update correctly without me asking, the overall telephonic support was unreliable day to day, making the whole experience more difficult. Not what I expected from a paid service with claims of priority assistance. It’s hard to trust that issues are actively managed when support is consistently slow. Just wish they were more on the ball beyond first fixes and kept in touch better so I didn’t feel ignored as problems persisted.

    Ketan BiswasAndhra Pradesh, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Achha kaam kiya, par support thoda slow laga kabhi kabhi

    Mujhe WFHI ki support team se generally acha experience raha jab tak sab kuch normal tha. Training aur onboarding ke dauraan jab main thode technical issues face kar raha tha, toh support ne dhang se guide kiya aur mera problem samajha. Lekin jab kuch unexpected glitches aaye, toh response time thoda slow feel hua, jo patience test karne wala tha. Main yeh samajh sakta hoon ki workload zyada ho sakta hai par thoda jaldi solution milta toh behtar lagta. Phone par baat karne wale log polite the aur koshish karte the ki mera masla suljha saken. Ek reservation yeh hai ki kabhi kabhi communication mein clarity thodi missing lagti thi, jis se confusion badh jata tha. Software updates bhi theek the, par jab issues aaye tab support se reliance karna pada. Yeh baat confirm karni hogi ke aam client ke liye response times improve ho. Overall kahun toh support accha tha, par thoda better ho sakta hai especially jab problem urgent ho.

    Parth SainiAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support mostly fine but could better match my hours

    Overall, I found the telephonic support quite helpful when I managed to get through. The agents were patient and knew their stuff, resolving my issues with the dialer and database access with reasonable speed. However, the available support hours didn’t always align with my own work patterns. Sometimes when I faced problems during my session, the support team was offline, which was a bit frustrating. I ended up having to wait for their office hours rather than getting instant help. That said, when I did connect, the experience was positive enough to encourage me to reach out again if needed. So, I’d say the support is solid but could expand its availability to better fit diverse working hours. It's a bit of a mixed bag for me as access to help is key when running a remote workflow but timing is everything too.

    Ameya DeoChhattisgarh, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    I called the telephonic support a few times during my training and onboarding, and I was impressed b

    I called the telephonic support a few times during my training and onboarding, and I was impressed by how patiently everything was explained to me. Initially, I was a bit lost around the dialer and database integration, but when the support agent walked me through the interface step-by-step, it finally clicked. The way they broke down the instructions without rushing helped me understand the workflow better. The support team also reassured me about the automatic updates and how they wouldn’t disrupt my current work. Overall, the clarity of communication made the whole setup much less daunting. It felt like I was genuinely being helped rather than just directed towards a manual or FAQ. This kind of support boosts confidence to keep using the software effectively.

    Anay KurupGujarat, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSupport and communication

    Hours support felt kinda hit and miss

    I found the telephonic support and communication decent, though it wasn't always spot-on with respect to the hours I actually work. Some times, when I wanted to reach out during my working hours, the support line wasn’t easily available, which was a bit frustrating since I rely on quick responses. On the plus side, when I did get through, the team was helpful and addressed my concerns properly, so the quality of support was good. The updates come automatically which is nice and I didn’t have to worry about installing anything manually. The dialer and calling tools worked consistently throughout the workweek, no major hiccups there. The invoicing and sign-up process was smooth, but coordinating live support availability with my schedule could be improved. Overall, it felt like the support was good, but the timing wasn't always convenient, leaving me somewhat mixed on the experience.

    Ajay DasguptaUttar Pradesh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Support kaafi helpful tha but delays thode disappointing rahe

    Jab mujhe software ke kuch functions mein dikkat aayi, toh support team se contact kiya. Wo surprisingly patient thi aur har call mein poora samay diya question ke liye. Lekin occasionally jab urgent help chahiye thi, response thoda slow milta tha, jis wajah se frustration hota tha. Dialer mein jab bugs aaye, toh acknowledgement mila aur promises kiya fixes laayenge, par wo thoda late aaye. Payment aur invoice queries ka jawab sahi mila, jo acha tha. Yeh achha tha ki unhone attention di meri issues ko, par wo delays ko thoda aur kam karna chahiye taaki experience seamless ho. Mujhe lagta hai ki overall support approach warm hai, par execution mein time lagta hai. Agar yeh thoda improve hota, toh main kaafi zyada khush hota. Abhi ke liye, main is balance ko samajhta hoon ki kuch cheezein achhi hain, par improvements ki zarurat bhi hai.

    Advait JosephArunachal Pradesh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    Happy with support, but sometimes the wait got to me

    You have a solid support system in place and I appreciate how responsive you generally are with my questions, especially when I use the telephonic support. However, there were days when I felt the waiting time was more than I would have liked, which can be frustrating when I need to get something fixed quickly to keep my workflow uninterrupted. Day to day use of the software has been smooth for the most part, and your team’s willingness to walk me through issues has been helpful. I noticed that the automatic updates haven’t caused any glitches so far, which is good. Still, on a couple of occasions, the phone lines were busy or the wait to reach an agent was longer, making it less efficient during a busy working day. Overall, the communication when I do get through is clear and useful, though I’d appreciate a way to maybe reduce the hold time or have callback options if the line is busy. Your invoicing and payment process also went without issues, which keeps things simple and professional. So I’m quite satisfied but just hoping the day-to-day response times can improve a bit for the best experience possible.

    Pratik Rashmi KadamLadakh, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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