Expected basics, got clear detail
I wasn’t quite sure what level of explanation to expect when I reached out to WFHI support. Often, businesses will give rather generic answers that leave you more questions. However, in this case, the communication was straight to the point, clear enough that the steps I needed to follow made sense without feeling overwhelmed. I set up some features using the dialer and called support to clarify a few points about the database update. They walked me through the process calmly, which was better than I had anticipated. While I wouldn’t say the support was exceptionally enthusiastic, the clarity they provided was enough to get me confidently through my first week of use. The automated email summaries after calls were useful, not too much, just the right amount to keep me on track. Overall, I got more clarity than I expected, and that was enough to make me comfortable continuing with the software.