Support mostly fine but could better match my hours
Overall, I found the telephonic support quite helpful when I managed to get through. The agents were patient and knew their stuff, resolving my issues with the dialer and database access with reasonable speed. However, the available support hours didn’t always align with my own work patterns. Sometimes when I faced problems during my session, the support team was offline, which was a bit frustrating. I ended up having to wait for their office hours rather than getting instant help. That said, when I did connect, the experience was positive enough to encourage me to reach out again if needed. So, I’d say the support is solid but could expand its availability to better fit diverse working hours. It's a bit of a mixed bag for me as access to help is key when running a remote workflow but timing is everything too.