Hours support felt kinda hit and miss
I found the telephonic support and communication decent, though it wasn't always spot-on with respect to the hours I actually work. Some times, when I wanted to reach out during my working hours, the support line wasn’t easily available, which was a bit frustrating since I rely on quick responses. On the plus side, when I did get through, the team was helpful and addressed my concerns properly, so the quality of support was good. The updates come automatically which is nice and I didn’t have to worry about installing anything manually. The dialer and calling tools worked consistently throughout the workweek, no major hiccups there. The invoicing and sign-up process was smooth, but coordinating live support availability with my schedule could be improved. Overall, it felt like the support was good, but the timing wasn't always convenient, leaving me somewhat mixed on the experience.