support's daily delays made everything drag out too long
I wanted to say the worst part was how the daily support was almost always late or slow to respond after the initial try to solve issues. It didn’t matter if I called or emailed, the follow-up took way too long and left me hanging on things that should have been quickly sorted out. Sometimes the dialer had issues and I tried to confirm fixes but it felt like a game of waiting endlessly on callbacks that didn’t come in time. The database feature froze here and there and I reached out to support but the response times dragged out my day. The sign-up and payment process was fine but once something needed attention, the lack of timely help frustrated me a lot. The automatic updates did run but the glitches stuck around and no one proactively communicated them. So while one time the software did update correctly without me asking, the overall telephonic support was unreliable day to day, making the whole experience more difficult. Not what I expected from a paid service with claims of priority assistance. It’s hard to trust that issues are actively managed when support is consistently slow. Just wish they were more on the ball beyond first fixes and kept in touch better so I didn’t feel ignored as problems persisted.