Happy with support, but sometimes the wait got to me
You have a solid support system in place and I appreciate how responsive you generally are with my questions, especially when I use the telephonic support. However, there were days when I felt the waiting time was more than I would have liked, which can be frustrating when I need to get something fixed quickly to keep my workflow uninterrupted. Day to day use of the software has been smooth for the most part, and your team’s willingness to walk me through issues has been helpful. I noticed that the automatic updates haven’t caused any glitches so far, which is good. Still, on a couple of occasions, the phone lines were busy or the wait to reach an agent was longer, making it less efficient during a busy working day. Overall, the communication when I do get through is clear and useful, though I’d appreciate a way to maybe reduce the hold time or have callback options if the line is busy. Your invoicing and payment process also went without issues, which keeps things simple and professional. So I’m quite satisfied but just hoping the day-to-day response times can improve a bit for the best experience possible.