Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,89,174 published WFHI Reviews.

2,91,904 of 3,89,174 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,369 matching

Back to the start of the list
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Initial setup was smooth, ongoing support left much to be desired

    My experience with WFHI's support and communication was mixed, with a smoother start but disappointing ongoing assistance. The initial setup was fairly straightforward, with clear instructions and a one-off training session that helped me understand the basics. That part went well and I appreciated the clarity at the beginning. However, after that initial phase, the ongoing support was lacking. When I faced problems using the dialer and database features in my daily workflow, reaching out for help became frustrating. The responses were delayed, and sometimes the solutions provided weren't applicable to my situation. The inconsistency in follow-up made it difficult to rely on the support team regularly. I would say the one thing that went well was the kickoff training, but the sustained communication and problem-solving support were limited. It left me feeling unsupported when I needed assistance the most, which is a crucial factor when managing remote workflows and software.

    Navya ReddyBihar, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support me laga tha easy, par thodi problem bhi hui

    Mujhe laga tha ki support ka system itna straightforward hoga ki main jaldi se apni queries ka jawab paa jaunga, par thoda mix experience raha. Onboarding ke dauran maine training portal ko dhundhna thoda mushkil paya, jo frustration wala tha. Lekin jab mene telephonic support liya, to response time acha tha aur team ne patiently mera issue suna. Database feature ko integrate karne me thodi dikkat aayi, par dialer ke tools acche se kaam karte rahe. Automatic updates se kuch naye features waqt par aaye, jo mujhe useful lage. Lekin overall, sign-up aur payment process thoda lengthy laga, jisse thoda time lag gaya. Agar smooth aur speedy communication chahiye toh yeh thik hai, par full on seamless nahi tha mera experience.

    Tanmay NayakRajasthan, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    felt a bit confused at first

    Initially, I was excited but also a bit apprehensive about the support and communication aspect with WFHI. I remember reaching out with a few questions about the software, and I felt a mixed bag of clarity in answers. Some responses were clear and easy to understand, which eased my worries. However, there were times when certain technical details were explained in a way that left me a little unsure. The contrast between the user-friendly software and sometimes complex communication felt a bit jarring. I found myself pondering how this could be improved for others. While I appreciate that they are trying to cover all bases, a little more straightforwardness in communication would go a long way, especially for new users like me. I guess it’s just a part of learning the ropes but could see how it might impact someone who isn’t as tech-savvy. Overall, I felt the initial confusion subsided over time as I became familiar with everything. Support has potential, though it needs a bit of work to be top-notch. Just a thought for improvement, but I’m fairly optimistic.

    Yogesh UpadhyayDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Not sure if I’d do it all over again, but it wasn’t bad

    A while back I went through the support system to get some help with setting up the calling tools and the database in wfhi software. On the one hand, the telephonic support was very patient and tried to guide me through most problems, which made the experience less stressful than I expected. But at the same time, the response times could be slow sometimes, which meant I had to wait longer than I liked for answers. The process overall was a mix of quick fixes and waiting for updates or confirmation things were done right. The signing up and invoicing was straightforward and smooth, so at least that was one less thing to worry about. I think if I had to do it again, I might find it easier now that I’m familiar, though the occasional delays in support might still bug me. It wasn’t perfect, but given the software’s complexity, I’d say it’s decent enough to try again if needed. I don’t feel totally reliant on their help but it was reassuring to have it available when I asked.

    Nivedita PanickerPuducherry, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Comforted by clear support when things went off track

    I had a few hiccups setting up the calling tools, and honestly, it was a bit frustrating initially. But once I reached out to telephonic support, I felt encouraged because they responded quickly and patiently talked me through the problems. The priority assistance was straightforward, and even though the issue stemmed from my own unfamiliarity with the software, the team helped me understand how to avoid similar problems. Their calm approach made me feel less overwhelmed, and the support line wasn’t just a formality; it genuinely helped me move forward. I found the entire communication process quite satisfying because it didn’t feel like I was left on my own after signing up. With their help, I could navigate the database functions better, and the training materials also seemed more manageable. So I’d say their handling of things going wrong was reassuring and a big plus for me.

    Uma Sarita JoshiMeghalaya, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support pe kaafi baar time waste hua yaar

    Yaar, main bataun toh support ke liye kaafi baar call karna pada aur baar baar wohi cheezein repeat karni padti thi mujhe. Pehli baar jab problem aayi, mai soch raha tha ki jaldi solve ho jayegi, par waiting time lena pada aur support agent ko bhi batana padha waise issue ke baare mein jo pehle bata chuka tha. Jab tak main hi baar-baar samjhaata, toh time waste ho gaya. Priority assistance ke baare mein toh suna tha, par wo bhi jayda helpful nahi laga mujhe. Training ke liye phone pe jab baat ki toh jawab milte toh hain, lekin koi solid solution jaldi nahi milta tha. Payment aur invoice process toh theek tha, usme problem nahi thi. Par software use karte waqt jab support lene ki jarurat padti hai, toh patience rakhna padta hai aur main kaafi irritate ho gaya tha bar bar same baatein repeat karte karte. Thoda better coordination chahiye tha taki baar-baar apna time waste nahi ho.

    Yash ChakrabortyAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Support was there but yeah, it did take effort

    I found the telephonic support from WFHI generally helpful, though it wasn’t always the smoothest ride. I called multiple times for help with the dialer and database features. Sometimes I had to wait a bit on the line, which was a little tiring, and on a few occasions, explanations were repeated because I needed it again to fully understand. But I also appreciated that once through, their assistance was clear and reasonably quick to resolve my issues. The automatic updates rolled out without much hassle, which was nice because I didn’t have to call support for every minor change. The sign-up and payment steps were straightforward, so that part felt easy. Though the support needed patience, I felt they made a genuine effort to help me navigate the system. Looking back, I think using the software did take some persistence, but that was balanced by the staff who were willing to guide me along every step of the way.

    Tejal RaiAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support was responsive but not proactive

    Before starting with WFHI, I expected support to be more proactive about checking in after onboarding. In reality, they were very efficient and responsive whenever I reached out, especially over the phone. The telephonic support was professional and handled concerns well, but there wasn't much outreach from their side once I was set up. I appreciated how quickly they addressed issues during calls and the clear communication throughout that process. However, a small follow-up email or prompt to check progress would have matched my initial expectations better. Still, when I needed help, the support team was friendly and informative, which made the experience positive overall. So, while the support matched expectations on responsiveness, it slightly missed the mark on taking the initiative to check how things were going without me having to ask.

    Pritam KhannaAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    jab samajh aaya ki support sequential tha tab problem hui

    Main pehle lag raha tha ki support steps thode random hongi, bas koi bhi query ke liye directly bolo to solve kar denge. Par jab main process mein gaya to samajh aaya ki unka support thoda sequence follow karta hai. Matlab pahle basic queries ko address karte hain, fir phir complex issues. Ye baat mujhe thodi ajeeb lagi kyunki mujhe turant solution chahiye tha, par wo pehle step by step check karte hain. Maine dialer ke related issue ko samjhane ke liye support ko call kiya, unhone pehle mujhse basic details mangi, fir solution ke liye aage badhe. Iska matlab ye tha ki agar koi urgent problem hai toh thoda wait karna padega samay ke liye, par ye process overall logical tha. Mujhe lagta hai ke agar unka documentation thoda better hota, toh wo click kar jata ki kis step pe kya karna hai. Abhi thoda confused lagta hai ki kis stage pe kya expectation honi chahiye support se. Overall, sequence ki wajah se samajhne mein thoda time laga, par ye theek tha.

    Sankalp ChandraTelangana, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support took more effort than expected but generally helpful.

    I had certain expectations going into this about how smoothly telephonic support and general communication would go. At first the process was fairly straightforward, but as I started using the dialer and database features more regularly, some issues arose that didn’t resolve as quickly as I hoped. It sometimes required multiple calls or back-and-forth messages to get problems addressed, which was a bit frustrating. However, when talking directly on the phone, the support team was attentive and patient, walking me through the troubleshooting steps carefully. That did match the level of assistance I expected in terms of trying to help. Still, the overall effort required was higher than I thought it would be given the clear training I had with the software. So while the support is competent, the actual time and persistence needed to get each problem solved exceeded what I imagined before committing to this service.

    Nirali Shilpa GaikwadWest Bengal, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy