Support was there but yeah, it did take effort
I found the telephonic support from WFHI generally helpful, though it wasn’t always the smoothest ride. I called multiple times for help with the dialer and database features. Sometimes I had to wait a bit on the line, which was a little tiring, and on a few occasions, explanations were repeated because I needed it again to fully understand. But I also appreciated that once through, their assistance was clear and reasonably quick to resolve my issues. The automatic updates rolled out without much hassle, which was nice because I didn’t have to call support for every minor change. The sign-up and payment steps were straightforward, so that part felt easy. Though the support needed patience, I felt they made a genuine effort to help me navigate the system. Looking back, I think using the software did take some persistence, but that was balanced by the staff who were willing to guide me along every step of the way.