Support took more effort than expected but generally helpful.
I had certain expectations going into this about how smoothly telephonic support and general communication would go. At first the process was fairly straightforward, but as I started using the dialer and database features more regularly, some issues arose that didn’t resolve as quickly as I hoped. It sometimes required multiple calls or back-and-forth messages to get problems addressed, which was a bit frustrating. However, when talking directly on the phone, the support team was attentive and patient, walking me through the troubleshooting steps carefully. That did match the level of assistance I expected in terms of trying to help. Still, the overall effort required was higher than I thought it would be given the clear training I had with the software. So while the support is competent, the actual time and persistence needed to get each problem solved exceeded what I imagined before committing to this service.