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jab samajh aaya ki support sequential tha tab problem hui

3 out of 53 of 5Unverified experienceSupport and communication

jab samajh aaya ki support sequential tha tab problem hui

Main pehle lag raha tha ki support steps thode random hongi, bas koi bhi query ke liye directly bolo to solve kar denge. Par jab main process mein gaya to samajh aaya ki unka support thoda sequence follow karta hai. Matlab pahle basic queries ko address karte hain, fir phir complex issues. Ye baat mujhe thodi ajeeb lagi kyunki mujhe turant solution chahiye tha, par wo pehle step by step check karte hain. Maine dialer ke related issue ko samjhane ke liye support ko call kiya, unhone pehle mujhse basic details mangi, fir solution ke liye aage badhe. Iska matlab ye tha ki agar koi urgent problem hai toh thoda wait karna padega samay ke liye, par ye process overall logical tha. Mujhe lagta hai ke agar unka documentation thoda better hota, toh wo click kar jata ki kis step pe kya karna hai. Abhi thoda confused lagta hai ki kis stage pe kya expectation honi chahiye support se. Overall, sequence ki wajah se samajhne mein thoda time laga, par ye theek tha.

Sankalp ChandraTelangana, IndiaExperience: Published:
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The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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