Initial setup was smooth, ongoing support left much to be desired
My experience with WFHI's support and communication was mixed, with a smoother start but disappointing ongoing assistance. The initial setup was fairly straightforward, with clear instructions and a one-off training session that helped me understand the basics. That part went well and I appreciated the clarity at the beginning. However, after that initial phase, the ongoing support was lacking. When I faced problems using the dialer and database features in my daily workflow, reaching out for help became frustrating. The responses were delayed, and sometimes the solutions provided weren't applicable to my situation. The inconsistency in follow-up made it difficult to rely on the support team regularly. I would say the one thing that went well was the kickoff training, but the sustained communication and problem-solving support were limited. It left me feeling unsupported when I needed assistance the most, which is a crucial factor when managing remote workflows and software.