Support was responsive but not proactive
Before starting with WFHI, I expected support to be more proactive about checking in after onboarding. In reality, they were very efficient and responsive whenever I reached out, especially over the phone. The telephonic support was professional and handled concerns well, but there wasn't much outreach from their side once I was set up. I appreciated how quickly they addressed issues during calls and the clear communication throughout that process. However, a small follow-up email or prompt to check progress would have matched my initial expectations better. Still, when I needed help, the support team was friendly and informative, which made the experience positive overall. So, while the support matched expectations on responsiveness, it slightly missed the mark on taking the initiative to check how things were going without me having to ask.