Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,033 published WFHI Reviews.

2,91,801 of 3,89,033 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,340 matching

Back to the start of the list
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support moment I expected didn't come

    I was hopeful that calling support would actually help me quickly solve my issues but unfortunately that never really happened. There was one specific call where the representative seemed to understand my problem and gave clear instructions, which was a relief. Apart from that, most of my interactions with support were vague or repetitive, not quite what I was expecting. Maybe I was unlucky or it was just an off day but the overall experience was frustrating. The software updates rolling out automatically didn’t help because I wasn’t sure if they fixed or caused problems. The sign-up and payment process was okay, just the communication didn’t quite click like I hoped.

    Sangeeta MaheshwariMizoram, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support felt as expected, steady throughout

    The customer support I received matched the expectations I had going in. Response times were consistent and the assistance was appropriate for the issues I raised. Communication was professional and to the point, with no unnecessary embellishments. I found the telephonic support useful when I had queries about using the dialer, and the explanations were clear enough to resolve them. There were no surprises either positive or negative, but it was reliable enough day to day. For me, this steady and predictable support was exactly what I needed to maintain workflow without interruptions or doubts.

    Kamal PandeyLakshadweep, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    The support and communication I experienced while starting out with this software was generally posi

    The support and communication I experienced while starting out with this software was generally positive, though I noticed it took a bit longer to get fully set up than I had anticipated. When I first signed up and accessed the training modules, the initial steps of using the dialer and understanding the database feature were covered thoroughly but at a moderate pace. While I appreciate that the onboarding flow ensured I didn’t miss anything important, a few parts felt slightly drawn out. I felt the telephonic support was patient, providing detailed answers to my questions about automatic updates and debugging. Their priority assistance was helpful when I encountered specific issues, even though it still required some back-and-forth over a couple of days. Invoicing and payment processing were smooth with clear instructions and no unexpected surprises. Ultimately, I am satisfied with the setup process, but it required more time and attention than I initially expected to become comfortable using all the features consistently.

    Anika Govind DeodharLadakh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    You really need to streamline your onboarding because I spent way too long just getting started. The

    You really need to streamline your onboarding because I spent way too long just getting started. The sign-up process itself was confusing with vague explanations, which made me hesitate. Your telephonic support eventually responded but it took ages each time, which only added to the frustration. I will say the dialer tool performed fine once I got through the initial setup, but that was the only part that felt smooth. I kept wondering if I'd made the right choice investing time in this but overall, the startup phase was more hassle than it was worth. If you fix the delay in support and communication you might have a chance to improve. As it stands, I’m doubtful I’d choose to go through the same onboarding again.

    Aswathy VarmaTripura, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Generally satisfied with support, though a minor concern remains

    From the start, the telephonic support was quite responsive, helping me navigate the initial setup and training stages smoothly. The team explained how to use the calling tools, dialer, and database features clearly, which made onboarding straightforward. However, as I continued using the software day to day, I noticed occasional delays with the dialer connecting, which sometimes interrupted my workflow. Also, while automatic updates usually improved the system, one update caused a brief glitch that took a bit of time to resolve through support. Despite these minor issues, the invoicing and payment process went without any problems, and I felt well informed throughout. Overall, I’m happy with the service; the support team’s help makes me confident I can handle future challenges, even though I wish those dialer delays were less frequent.

    Ranjana KurupDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Issue resolved after support interaction

    During one of my attempts to use the dialer, I encountered a connectivity issue that prevented calls from being made. I reached out to the telephonic support team to report the problem. The team followed the standard troubleshooting steps, and after some back-and-forth communication, they identified a configuration conflict with my network settings. Although the resolution took a couple of days, the support was consistent, and they kept me updated on their progress. I appreciated the clear instructions on what to try from my side, which eventually helped fix the calling tool. The follow-up calls from support at scheduled intervals ensured that the problem did not recur. I think the communication was adequate, although the waiting times between responses could have been shorter. Overall, the outcome was positive with my issues resolved sufficiently for workflow continuity.

    Sanjay MukherjeeUttarakhand, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    support thik tha par timing thoda issue tha

    Main generally subah aur shaam call karti hoon support team ko, to timing kaafi matter karta hai. Sometimes they were available during my hours, and that helped but at other times I had to wait because usually unka support shift ka timing mismatch lagta hai mera schedule se. Dialer software kaafi acha chal raha tha, aur database feature bhi theek-thaak tha, mujhe lagta hai ki software ka interface slightly complicated hai for beginners. Jo training sessions diye they theek the par usmein kai baar mujhe laga ki thoda zyada flexible schedule hona chahiye tha, taaki main apna kaam ke baad bhi call kar sakoon. Onboarding ka process straight tha but mein sochti hoon ki agar timing aur thoda user friendly ho toh behtar rehta. Payment process se mujhe koi dikkat nahi hui, aur invoice bhi timely mila tha. Mujhe lagta hai ki agar support thoda zyada timing accommodate kare toh overall experience acha rahega.

    Asha RaoLakshadweep, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Jo log regular office hours me kaam karte hain unke liye ye suit karega

    Mujhe laga ki support aur communication ke timings mere kaafi standard kaam ke hours ke hisaab se acche honge, aur kaafi had tak wo waise hi rahe. Jab main training follow kar rahi thi aur onboarding kar rahi thi, toh support team mostly available thi during the day, jo meri required slots se match karti thi. Lekin kabhi-kabhi jab mujhe thoda late work karna padta tha, toh mujhe thodi dikkat aayi support ko turant contact karne mein. Ye thoda bother karta hai agar aap flexible hours me kaam karte hain ya weekend pe kuch urgent help chahiye. Dialer aur calling tools ka use karna generally smooth tha, par agar issues aaye toh access to quick support kaafi useful hota. Database feature aur automatic updates bhi acche se kaam kar rahe the. Overall main maanti hoon ki agar aap regular office timing me kaam karte hain toh ye system aapke liye theek rahega, par agar aap irregular hours pe dependent hain toh shayad thoda problem ho sakti hai. Wo chhoti si baat thi jo mujhe thodi concern lag rahi thi.

    Surbhi Kamal TiwariTelangana, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Support and communication overall were good

    You provided telephonic support without making me wait long or repeating the same information multiple times, which I appreciated. Every time I needed assistance setting up or understanding the software features like the dialer or database, the people I spoke with were focused and direct. They answered my questions clearly the first time, avoiding unnecessary back-and-forth that I’ve encountered with other services. The payment and invoicing process was similarly straightforward, and I didn’t have to spend extra time on clarifications. Your team’s clear and concise communication made it easier for me to make progress during onboarding and while using the training materials. I would say that the level of repetition or waiting was minimal, and I felt respected as a customer throughout. So, in terms of support and communication, you excelled without any sizable drawbacks, making my experience smoother than expected.

    Swati JhaGujarat, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Steps sometimes clear, sometimes confusing

    The sign-up and payment process was straightforward, which I appreciated. However, the onboarding steps themselves felt disorganized. For instance, the database setup was easy enough and integrated well with our workflow. On the downside, the dialing tools lacked clear instructions upfront, leading to wasted time and frustration. The telephonic support was a mixed bag too; at times they clarified my doubts quickly, but other times the responses were delayed or vague. The automatic updates are helpful for keeping things current, but they sometimes changed features I was still getting used to without warning, which disrupted workflow. So, while parts of the process were user-friendly, there were clear gaps in communication and order. This gave me a balanced experience — neither fully satisfying nor completely off-putting. It’s usable but could definitely benefit from tightening the overall sequence and clarity.

    Navya SundaramMaharashtra, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy