Generally satisfied with support, though a minor concern remains
From the start, the telephonic support was quite responsive, helping me navigate the initial setup and training stages smoothly. The team explained how to use the calling tools, dialer, and database features clearly, which made onboarding straightforward. However, as I continued using the software day to day, I noticed occasional delays with the dialer connecting, which sometimes interrupted my workflow. Also, while automatic updates usually improved the system, one update caused a brief glitch that took a bit of time to resolve through support. Despite these minor issues, the invoicing and payment process went without any problems, and I felt well informed throughout. Overall, I’m happy with the service; the support team’s help makes me confident I can handle future challenges, even though I wish those dialer delays were less frequent.