Steps sometimes clear, sometimes confusing
The sign-up and payment process was straightforward, which I appreciated. However, the onboarding steps themselves felt disorganized. For instance, the database setup was easy enough and integrated well with our workflow. On the downside, the dialing tools lacked clear instructions upfront, leading to wasted time and frustration. The telephonic support was a mixed bag too; at times they clarified my doubts quickly, but other times the responses were delayed or vague. The automatic updates are helpful for keeping things current, but they sometimes changed features I was still getting used to without warning, which disrupted workflow. So, while parts of the process were user-friendly, there were clear gaps in communication and order. This gave me a balanced experience — neither fully satisfying nor completely off-putting. It’s usable but could definitely benefit from tightening the overall sequence and clarity.