Support and communication overall were good
You provided telephonic support without making me wait long or repeating the same information multiple times, which I appreciated. Every time I needed assistance setting up or understanding the software features like the dialer or database, the people I spoke with were focused and direct. They answered my questions clearly the first time, avoiding unnecessary back-and-forth that I’ve encountered with other services. The payment and invoicing process was similarly straightforward, and I didn’t have to spend extra time on clarifications. Your team’s clear and concise communication made it easier for me to make progress during onboarding and while using the training materials. I would say that the level of repetition or waiting was minimal, and I felt respected as a customer throughout. So, in terms of support and communication, you excelled without any sizable drawbacks, making my experience smoother than expected.