2 out of 52 of 5Verified purchaseSupport and communication
Support moment I expected didn't come
I was hopeful that calling support would actually help me quickly solve my issues but unfortunately that never really happened. There was one specific call where the representative seemed to understand my problem and gave clear instructions, which was a relief. Apart from that, most of my interactions with support were vague or repetitive, not quite what I was expecting. Maybe I was unlucky or it was just an off day but the overall experience was frustrating. The software updates rolling out automatically didn’t help because I wasn’t sure if they fixed or caused problems. The sign-up and payment process was okay, just the communication didn’t quite click like I hoped.