Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,157 published WFHI Reviews.

2,91,895 of 3,89,157 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,365 matching

Back to the start of the list
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support was mixed but ended up okay

    When I started using the WFHI service, I first tried to rely on the telephonic support for some questions about setup and the database feature. The initial calls gave me useful information but sometimes felt a bit scripted, which was slightly frustrating. However, as days passed, the support reps became more flexible and responsive to specific questions, helping me get past the early hurdles. On the downside, some waiting was involved during peak hours which tested my patience. Overall, once the support team understood my issues better, they provided adequate guidance which left me feeling fairly confident about managing the software moving forward. The invoicing and payment system was also relatively straightforward, adding to a sense of control. I would say my experience with communication and assistance was balanced; not perfect but good enough to continue without serious problems. So my verdict is that the support service achieved a practical level of helpfulness by the end of my onboarding.

    Deepak Urmila SomaiyaJharkhand, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Clear and concise labels aided smooth support communication

    During my first week using the software, I noticed that the wording and labels in the support section were generally intuitive, which made navigating the options relatively straightforward. However, there were a few instances where the wording seemed slightly ambiguous, particularly when selecting call types in the dialer, leading me to double-check the purpose before proceeding. Despite that, the clarity of most labels helped me understand what support I was accessing, and it facilitated an efficient communication flow when I eventually reached telephonic support. The balance between technical terms and everyday language was mostly well struck, aiding comprehension without sacrificing precision. I did appreciate how the automatic updates sometimes introduced subtle improvements to the wording, enhancing clarity over time. Overall, the experience was positive because the labels generally made sense, though a little more consistency would have eliminated moments of hesitation and further smoothed the process.

    Tanvi GillDelhi, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support mostly fit my work hours except once

    Generally, I find the telephonic support aligns well with the hours I work, which makes a big difference when you rely on assistance mid-day. One time, I tried calling late in the evening after encountering a glitch with the calling tools, expecting to be able to talk with someone quickly. Unfortunately, I had to leave a message and wait until the next day for a callback, which set me back slightly. Other than that one incident, the communication has been reliable and fits easily into my typical schedule. I appreciate that the support covers a broad time window but wish that outlier moment had been handled a bit more promptly. When I explain to friends, I say the support is generally dependable as long as you reach out during their core hours, but you should have a backup plan just in case.

    Shalini DubeySikkim, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    expecting clear answers, mostly got them

    I was hoping the telephonic support would explain things clearly, and for the most part, they actually did. The person I spoke to took time to walk me through a couple of features in the database and calling tools, which helped me understand how to manage contacts efficiently. I mainly expected a quick resolution, but the process was a bit slower than I imagined, mostly because some details needed follow-ups. I appreciated the patience and the simple way things were broken down, which made the complex parts feel manageable. However, I wished the invoicing and payment related questions had been addressed with the same clarity because there were some terms I didn’t fully get on the first call. Still, overall the communication was better than what I expected, and that gave me confidence to continue exploring the software. It’s clear they’re ready to help, even if sometimes the explanations could be a bit more concise or direct. So, not perfect but definitely above average support in my experience.

    Ayush SridharanHaryana, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    overall support tha expected se kam

    Maine expectations rakhi thi ki support thoda zyada helpful aur prompt milega based on jo pehle suna tha par wahi mila nahi. Jab bhi call karta to response thoda slow hota aur jo answers milte wo mostly generic jaise system phrases repeat karte rather than specific solution dena. Training sessions mujhe lagti hai ki zyada tailored honi chahiye thi because sab log same tarah se nahi seekhte. Database features aur automatic updates theek the par unki wajah se koi major changes ya improvements feel nahi huye meri workflow mein. Sign-up aur payment process theek thaak tha without kisi badi dikkat ke. Overall mujhe lagta hai support system mujhe jitna smooth chahiye tha vo itna nahi mila, thoda aur responsive hona chahiye tha.

    Aryan Dhara ShahGujarat, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support acha hai, par kabhi kabhi late response aata hai

    Main kira time pe support team ko call karta tha jab dialer ya database me koi dikkat hoti thi. Zackr basic tarike se samjhate hain, aur generally problem solve kar dete hain. Par kuch baar response thoda slow hota tha, jisme sabr rakhna padta tha. Training ke baad daily use me software smooth chalti hai, call tools easily accessible rehte hain. Auto updates bhi acche hain, bina rukawat ke software ko update milta rehta hai. Lekin ek choti si problem ye hai ki kabhi invoices ke issue pe support ko baar baar contact karna padta hai, time waste hota hai. Overall, regular use me support useful hai, bas response time me thoda improvement hona chahiye. Agar ye improve kar den toh fully satisfying experience milega, warna kaam to chal hi jata hai.

    Naveen OberoiWest Bengal, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support response took way longer than expected

    Initially I thought the telephonic support would be quick and efficient based on what the onboarding process suggested. In reality, while the support team was polite and tried to help, the time it took to get through to someone was considerably longer than I expected. Sometimes I waited on hold for an extended period, which disrupted my workflow. On the positive side, when I finally did get assistance, the staff explained the steps I needed to follow in a straightforward manner. They were consistent in the information they provided, and their patience when I asked repeated questions was appreciated. However, these positives did not compensate for the long wait times and occasional dropped calls. Automatic updates sometimes introduced new issues, and getting answers required multiple calls. The invoicing and payment details were handled properly, but that was a small part of the communication I needed. Reflecting on the overall experience, I think the support team's effort was genuine but the delays were a real downside. I probably would not count on the same level of responsiveness if I had an urgent problem, given how long it so often took just to reach them.

    Nasreen GargKerala, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Would I do it again? Possibly, with a slight hesitation

    When I first started using the WFHI software, I was a bit unsure about the support and communication channels. However, after a few calls with their telephonic support, I felt much more confident navigating the workflows and the calling tools. The updates were automatic and seamless, so I didn't have to worry about manual installations. The onboarding process was quite smooth overall, guiding me step-by-step through the database features and dialer setup. The invoicing and payment part was straightforward, which made the sign-up process less stressful. That said, there was a brief moment where I found the response time from support to be a bit slow, which made me a little anxious during a busy day. Still, the team was professional and courteous throughout. Would I do it again? I likely would, but I hope the support gets even quicker next time.

    Rupali MadhavanMaharashtra, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Main problems easily solved but zyada khud seekhna pada

    Maine software ko puri tarah use karne ke liye training join ki thi, lekin kai baar mujhe lagta tha ki zyadatar cheezein khud seekhni padti thi instead of relying on step-by-step guide. Jab dialer tools aur database features setup kar rahi thi, toh detailed manuals mile, par practical examples thode kam the, jiski wajah se mujhe kaafi experimentation karni parti thi. Is process mein time to laga, par mujhe yeh lagta hai ki mai is software ka full potential ab samajh paayi hoon. Support team ki calls helpful thi jab jab mushkil aayi, aur unhone quickly respond kiya, especially jab automatic updates ke baad kuch changes dikhaye diye. Agar aap thoda patience rakhen aur khud karke seekhne ke liye ready ho, toh main suggest karungi ki aap try karen, kyunki yeh software kaafi effectively kaam karta hai agar use karna seekh lo.

    Divya JoshiRajasthan, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    jo bro remote kaam karna chahta hai uske liye theek hai

    Bhai, overall accha experience raha with the support aur communication side of WFHI. Sign-up process thoda slow tha, mainly kyunki mujhe samajhna pada ki kaunse steps follow karne hain wire ki line se, but once shuru kiya to sab smooth chala. Unka telephonic support acha tha, queries ko patiently explain karte, par kabhi-kabhi wait thodi zyada lagti thi jab urgent help chahiye. Calling tools aur dialer accha function karte hain aur database feature bhi apne kaam mein kaafi helpful milta hai. Automatic updates ne ndaza thoda confuse kiya initially, kyunki kuch features alag tareeke se dikhne lage, lekin adjustment aa gaya. Agar tum thoda tech aware ho to WFHI software use karna tumhare liye theek rahega, warna starting mein thodi struggle karni pad sakti hai. Mujhe laga ye thoda aur user-friendly ho sakta hai onboarding mein lekin overall kabhi frustration zyada nahi hui. Payment aur invoicing simple tha, koi dikkat nahi aayi usmein. Toh jo patiently patience rakhta hai, use chalta hai.

    Mukesh SuriTripura, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy