Support mostly fit my work hours except once
Generally, I find the telephonic support aligns well with the hours I work, which makes a big difference when you rely on assistance mid-day. One time, I tried calling late in the evening after encountering a glitch with the calling tools, expecting to be able to talk with someone quickly. Unfortunately, I had to leave a message and wait until the next day for a callback, which set me back slightly. Other than that one incident, the communication has been reliable and fits easily into my typical schedule. I appreciate that the support covers a broad time window but wish that outlier moment had been handled a bit more promptly. When I explain to friends, I say the support is generally dependable as long as you reach out during their core hours, but you should have a backup plan just in case.