expecting clear answers, mostly got them
I was hoping the telephonic support would explain things clearly, and for the most part, they actually did. The person I spoke to took time to walk me through a couple of features in the database and calling tools, which helped me understand how to manage contacts efficiently. I mainly expected a quick resolution, but the process was a bit slower than I imagined, mostly because some details needed follow-ups. I appreciated the patience and the simple way things were broken down, which made the complex parts feel manageable. However, I wished the invoicing and payment related questions had been addressed with the same clarity because there were some terms I didn’t fully get on the first call. Still, overall the communication was better than what I expected, and that gave me confidence to continue exploring the software. It’s clear they’re ready to help, even if sometimes the explanations could be a bit more concise or direct. So, not perfect but definitely above average support in my experience.