Support was mixed but ended up okay
When I started using the WFHI service, I first tried to rely on the telephonic support for some questions about setup and the database feature. The initial calls gave me useful information but sometimes felt a bit scripted, which was slightly frustrating. However, as days passed, the support reps became more flexible and responsive to specific questions, helping me get past the early hurdles. On the downside, some waiting was involved during peak hours which tested my patience. Overall, once the support team understood my issues better, they provided adequate guidance which left me feeling fairly confident about managing the software moving forward. The invoicing and payment system was also relatively straightforward, adding to a sense of control. I would say my experience with communication and assistance was balanced; not perfect but good enough to continue without serious problems. So my verdict is that the support service achieved a practical level of helpfulness by the end of my onboarding.