Support response took way longer than expected
Initially I thought the telephonic support would be quick and efficient based on what the onboarding process suggested. In reality, while the support team was polite and tried to help, the time it took to get through to someone was considerably longer than I expected. Sometimes I waited on hold for an extended period, which disrupted my workflow. On the positive side, when I finally did get assistance, the staff explained the steps I needed to follow in a straightforward manner. They were consistent in the information they provided, and their patience when I asked repeated questions was appreciated. However, these positives did not compensate for the long wait times and occasional dropped calls. Automatic updates sometimes introduced new issues, and getting answers required multiple calls. The invoicing and payment details were handled properly, but that was a small part of the communication I needed. Reflecting on the overall experience, I think the support team's effort was genuine but the delays were a real downside. I probably would not count on the same level of responsiveness if I had an urgent problem, given how long it so often took just to reach them.