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Based on all 3,84,465 published WFHI Reviews.

2,88,453 of 3,84,465 reviews include a verification label.

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WFHI Reviews

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  • 5 out of 55 of 5Verified customerSupport and communication

    The moment I understood the support process was clear and consistent

    Over a few calls, I gradually understood how the support system functioned and what kind of help I could expect to receive. Initially, I was unsure whether I could rely on telephonic assistance for all queries, but by the third interaction, I noticed the team consistently provided answers aligned with my needs. I felt confident to rely on them to guide me through training materials and software functionalities afterward. The communication was steady and followed a clear structure each time, so there was no confusion about the next steps. They respected the issues I raised and explained solutions in a straightforward manner. This transparency helped build trust in the support framework. I did not feel pressured or hurried to resolve matters quickly, which was reassuring. The onboarding flow combined with telephonic support created a balanced experience making me comfortable with the platform. Although I had to repeat some information, the overall clarity gained reassured me that any future problems would be addressed properly. This was the moment when the process made sense and gave me confidence to continue using the system.

    Ranjana BhattacharyaTamil Nadu, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    When the wait and repeats didn’t stop

    I had high hopes when I first started using your software and tried to set up my calling workflow with the dialer and database. Unfortunately, the support experience was quite frustrating. Every time I called for help, I had to repeat the same information multiple times – it felt like no one was listening properly. On more than one occasion, I was kept on hold for ages waiting for a response. The communication felt slow and quite rote, which did not make me feel valued as a customer. The onboarding flow seemed clear on paper, but the lack of responsive and concise support really caught me off guard. I was willing to overlook some initial hiccups if the telephonic support was efficient and respectful of my time, but that wasn’t the case. At least the software updates arrived automatically, which was smooth enough. However, overall, the lengthy back-and-forth and the lack of clear communication made me question continuing with your services.

    Sayali ThakurKerala, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support calm tha but baar-baar repeat karwana mera na bhaayi

    Aapka support tha ki calm tha jab main contact kiya, par mujhe lagta hai next time mujhe phir se help ki zarurat padegi agar koi naya issue aaye. Mujhe baar-baar wahi questions repeat karne padte the, aur kabhi kabhi wait time bhi zyada lagta tha, jo frustrate karne wala tha. Software aur dialer ki setting samjhane mein toh support mere liye thik tha, par agar fast aur easily accessible help available ho toh better hota. Mujhe samajh mein aata hai ki thoda complexity hota hai apne database feature aur automatic updates ke wajah se, par aapko thoda aur proactive hona chahiye tha in communication mein. Invoice aur payment ka process clear tha, uski main tarif karungi. Lekin overall, main sochti hoon ki agar mujhe dobara wo support lene ka chance mila, toh main zyada ready nahi hoon bina kisi sudhaar ke. Bas ek baat achhi lagi ki aapka support calmly baat karta tha, lekin woh repeat karwana aur wait time zyada lagna aapke liye dhyaan rakho. Agar aap ye cheezen improve karoge, toh customers bhi jaldi aur khush honge.

    Jyoti MalhotraTelangana, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    support bilkul achha nahi tha

    Mai chahi thi ke jab mai support ke liye call karungi toh mujhe saari cheeze clearly samjhai jayein, par jo mila woh expectations se kaafi door tha. Training main mushkil vocabulary use ki gayi jise samajhna thoda tricky tha aur jab support team se baat ki toh wo zyada clear nahi the. Allaaz karti thi ki mujhe simple answers milein par baar baar joh response mila woh confusing tha. Mujhe lagta tha ki chhoti simple baatein aasani se explain hongi par aisa nahi hua. Dusri companies se comparison karu toh wahan feedback zyada acha tha aur mai aksar samajh jati thi ki kya karna hai. Yeh jagah clearly communicate karne main fail rahi jaise lagta hai. Ek achcha support hona jaruri hai but unfortunately yeh experience us level ka nahi tha. Mujhe lagega ki mai aage wach cautious rahungi jab mai support ke liye contact karungi.

    Tara IngleMizoram, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    The moment I realized the steps were not properly organized

    My experience with the support communication made me realize the flow of steps wasn’t very sensible. When I first signed up for the software, the training documentation wasn’t clear in what I should do first, second, or third, which made me try things out randomly. Then I contacted support and the order of instructions still seemed scattered. For example, I was shown the dialer tool before even understanding the database feature, which was confusing. The support team was polite but gave instructions in bits and pieces rather than a clear roadmap. As days went by, I tried to follow some advice and the automatic updates sometimes changed settings unpredictably, causing me to retrace my steps. The payment and invoicing process came later but suddenly appeared disconnected from the rest of onboarding, so the whole experience felt fragmented. I did appreciate that phone support was reachable when needed, but it required multiple calls because of the unclear sequence. The moment it clicked that things were not in order was when I tried to combine the dialer and database effectively yet ended up mixing up contacts due to missing guidance on sync processes first. Overall, the workflow felt disorganized which made using the software a frustrating effort at first, and I still feel they need to streamline their training and support communication to make sense step by step.

    Saumya SinghDelhi, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support mein masla, pehle se better expect karti thi

    Maine purani software use ki thi jahan support thoda zyada quick tha, par yahan se frustration hui. Sign-up ke time sab thik laga, lekin jab calling tools ke bare mein query thi toh response bahut slow aur unclear mila. Jo telephonic support di gayi, wo baar baar alag alag baatein kehta raha, aur mera issue solve nahi hua. Database feature bhi thoda confusing laga, labels clear nahi the, training ke dauran mujhe samajh mein nahi aaya ki kaise use karna hai. Automatic updates ne bhi system ko kabhi kabhi slow kar diya, jo pehle nahi hota tha. Overall mujhe laga tha yeh better hoga, par lagta hai communication aur support ki wajah se mere liye kaam nahi kiya. Imaanadari se kahun toh main bahut disappointed thi kyunki mujhe laga tha ki remote work manage karne mein help milegi, par yeh experience bilkul utna acha nahi tha.

    Swara Sangeeta RathiPunjab, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support ne disappoint kiya, frustration sabse bada click hua

    Honestly, support ka experience bilkul acha nahi raha mere liye. Mujhe bar bar wahi baatein explain karni padin aur woh bhi kai calls mein. Waiting time itna zyada tha ki laga phone rakh doon. Pehle mujhe laga shayad woh kisi nai script pe hain jo samajh nahi paa rahe meri problem, par baar baar unko repeat karna padna aur aakhir mein problem solve na hona bas frustrating tha. Dialer aur software chaiye the smoothly chalein, lekin jab bhi call support se karni hoti thi, lagta tha ki time ka waste ho raha hai. Kabhi kabhi toh lagta ki unki training aur onboarding khud bhi thik se nahi hui, jo mujhe support karna tha. Invoicing process simple tha, par support mein itni problem ne mujhe bilkul nervous kar diya ki sochti hoon ki next time kisi aur software ka try karungi.

    Neha Lalit SahniTripura, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support se bahut disappoint hua, dobara nahi lunga

    Jab software mein kuch error aaya toh support service bahut dhila aur bekaar nikla. Phone pe baat karna ek alag hi tension tha, response time bahut slow tha aur lagta tha ki wo problem ko samajhne mein interested hi nahi hain. Kayi baar same baat repeat karni padi, aur har baar alag alag banda support deta, jis se mujhe lagta tha ki koi continuity nahi hai. Dialer aur database features bhi baar baar crash ho rahe the, jis wajah se mera kaam problem mein padh gaya. In sab ki wajah se main bilkul frustrate ho gaya, aur ab though software achha lagta hai, support ke bina use karna impossible hai. Isliye main yeh service dobara nahi loonga.

    Ayush VaidyaChhattisgarh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support was good but order of steps could improve

    Hey, so I found the telephonic support mostly helpful when I called about the dialer and database features, which worked fine most of the time. What I didn’t like much was the way the instructions were given because sometimes the steps felt out of order. Like, I ended up doing some things before others which didn’t make sense when I look back. The updates rolled out automatically and that was convenient but sometimes I wasn’t sure if I had to re-check something on my end. Signing up and paying was easy though, I really didn’t face any issues there. Overall, it felt like a mix of useful help and a bit of confusion in the communication.

    Anagha VasudevanRajasthan, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support wasn't helpful at all

    Jab tak maine try kiya, sab kuch thik lag raha tha. Lekin jab daily use kiya, tab samajh aya ki problems bahut hai. Mujhe akele mehsoos hua.

    Amir MalikRajasthan, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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