Support ne disappoint kiya, frustration sabse bada click hua
Honestly, support ka experience bilkul acha nahi raha mere liye. Mujhe bar bar wahi baatein explain karni padin aur woh bhi kai calls mein. Waiting time itna zyada tha ki laga phone rakh doon. Pehle mujhe laga shayad woh kisi nai script pe hain jo samajh nahi paa rahe meri problem, par baar baar unko repeat karna padna aur aakhir mein problem solve na hona bas frustrating tha. Dialer aur software chaiye the smoothly chalein, lekin jab bhi call support se karni hoti thi, lagta tha ki time ka waste ho raha hai. Kabhi kabhi toh lagta ki unki training aur onboarding khud bhi thik se nahi hui, jo mujhe support karna tha. Invoicing process simple tha, par support mein itni problem ne mujhe bilkul nervous kar diya ki sochti hoon ki next time kisi aur software ka try karungi.