When the wait and repeats didn’t stop
I had high hopes when I first started using your software and tried to set up my calling workflow with the dialer and database. Unfortunately, the support experience was quite frustrating. Every time I called for help, I had to repeat the same information multiple times – it felt like no one was listening properly. On more than one occasion, I was kept on hold for ages waiting for a response. The communication felt slow and quite rote, which did not make me feel valued as a customer. The onboarding flow seemed clear on paper, but the lack of responsive and concise support really caught me off guard. I was willing to overlook some initial hiccups if the telephonic support was efficient and respectful of my time, but that wasn’t the case. At least the software updates arrived automatically, which was smooth enough. However, overall, the lengthy back-and-forth and the lack of clear communication made me question continuing with your services.