Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,84,447 published WFHI Reviews.

2,88,437 of 3,84,447 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,436 matching

Back to the start of the list
  • 2 out of 52 of 5Verified customerSupport and communication

    Support me zyada self-work karna pada

    Main WFHI ke software ke support se kaafi expect kar raha tha par mujhe lagta hai zyada self-work karna pada. Jab main dialer mein koi problem face karta tha, toh support team turant help nahi karti thi, unka response time lambe samay ke liye slow tha. Automatic updates ka feature acha hai, par jab issues aaye toh mujhe khud hi database settings check karni parti thi. Support mein baat karne pe mujhe baar-baar apni problem repeat karni padti thi, aur unka follow-up bhi lagatar nahi tha. Payment aur invoicing process standard tha, ismein koi degree ki complaint nahi hai, haan bas support kaafi limited mila. Overall, mujhe zyada apne aap ko software aur tools ke saath adjust karna pada, jo thoda frustrating tha. Agar support team thodi proactive hoti aur mujhe zyada guide karti toh shayad experience behtar hota, par abhi ke liye ye thoda disappointing tha. Lekin software ke features mein ek consistency hai jo theek hai.

    Milind MaheshwariTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Repetitive calls caused delays despite helpful support

    I found the support team to be quite knowledgeable once I got through to them, and they were generally helpful in addressing my issues. However, the process involved a lot of waiting on hold and repeating my details multiple times to different agents, which frustrated me. It felt as if the system didn't pass information efficiently internally, so each representative had to start from scratch. While the telephonic support was courteous, the entire communication process took longer than expected because of this repetition and the need to re-explain my situation. On the positive side, when they finally addressed my queries, the explanations were clear and targeted, which I appreciated. Still, the waiting time and communication back and forth made the overall experience middling. I think they could enhance their support flow to avoid such inefficiencies and reduce wait times. That would improve the first impression significantly, especially during onboarding when a smooth start is crucial for confidence in the product.

    Deepti IngleChandigarh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support ne jab phone nahi uthaya to samajh aya trouble

    Mujhe support team se contact karna pada jab software mein kuch issue aa gaya, lekin sabse badi problem ye thi ki phone ka response der se mila. Jab help chahiye thi tab wo turant nahi mil paayi jo frustration badhata hai. Main samajhti hoon ki updates automatic aate rahte hain, lekin jab koi cheez gadbad ho toh baat karna zaroori hota hai. Chat ya email se response same din nahi aaya. Jab finally phone par baat ho payi, tab bhi lag raha tha ki problem ko samajhne mein thodi deri ho rahi hai, ye support ka process jyada efficient nahi laga. Main ne expect kiya tha ki jab kuch wrong hoga toh support team jaldi se assist karegi, lekin yahan delay ne uss confidence ko thoda kam kar diya. Overall, software chalane mein to koi badi dikkat nahi thi, par support system ka ye experience disappoint karne wala tha. Jab samasya ho toh solution milna chahiye bina zyada wait kiye, warna kaam gadhbad ho jata hai.

    Komal Anil VermaHaryana, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Getting set up initially required some back-and-forth interaction with support, which was mostly a o

    Getting set up initially required some back-and-forth interaction with support, which was mostly a one-off. They provided the necessary information to get my account ready and helped with initial questions about the software and dialer tools. After that, however, most of the ongoing communication was minimal and only when I raised a specific issue. The telephonic support was available during working hours, but I found that beyond the initial setup phase, I rarely needed assistance. In terms of updates, the automatic updates worked as expected and did not require any input from me after the initial configuration. On the other hand, the lack of proactive communication sometimes left me unsure if there were new features or changes to the database system. Priority assistance was offered but not always noticeably faster. Overall, the support was adequate for a straightforward setup but less helpful as a continuous resource. The invoicing and payment steps were handled without issue, but my experience with support remains quite ambivalent.

    Navya GhoshArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support communication — a straightforward but somewhat uneven experience

    Interacting with WFHI’s telephonic support involved a mix of clear instructions and occasional confusion. When I initially contacted them about the onboarding steps, their explanations about using the database and calling tools were direct and to the point. However, when I asked about some invoice-related queries, the responses felt a bit generic and less precise. While the people I spoke to appeared knowledgeable, sometimes the communication lacked thorough detail, which left me with follow-up questions. The whole support experience felt utilitarian: functional but not engaging or proactive. Onboarding and training were mostly guided via the software, so support was an additional layer rather than a highlight. I didn’t face any issues with the automatic updates interfering with my work, which was good, and the payment system was transparent enough from the start. In summary, support communication could be described as adequate but uneven. It met basic needs without any flourish. This meant that while I managed to resolve my problems, the overall impression was more neutral than positive.

    Savita Rajesh MehraJharkhand, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Mixed feelings about support compared to what I used before

    I've used other workflow software before, and honestly, the support here feels different—less immediate but not totally unhelpful. On the positive side, the telephonic assistance was polite and tried to follow the issues I raised about the dialer tool and database synchronization. However, it didn't always provide the depth of technical insight I was hoping for. Calls sometimes required multiple attempts before I could connect with someone who understood the problem well. The training materials helped me navigate the onboarding flow, but when it came to quick troubleshooting, it didn’t match up to my previous experiences where live chat or instant callbacks were more common. So overall, the support is okay and has its moments, but it lacks the responsiveness I got used to elsewhere. I appreciate some features like priority assistance, but for urgent communication needs, it feels like there's room to improve some wait times and clarity.

    Nilesh KadamPuducherry, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support and communication felt average overall

    Finding the information I needed from the support and communication channels was neither particularly easy nor overly difficult. The knowledge base covered many basic topics, but some queries required me to contact telephonic support. When I did call, the wait times were moderate, and the staff provided usable answers though sometimes they were generic. It was straightforward to get help with billing questions, but resolving technical issues took more back and forth communication. The experience was balanced between efficient moments and some delays, so the whole process felt about average rather than excellent or poor.

    Deepa IyengarChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Setup aur support dono kaafi helpful lage

    Main pehle bahut confused tha setup ke bare mein, par jab support team se baat ki to kaafi clear hogaya. Setup process mein thoda time laga, par sab one-off steps the jo ek baar clear kar liye to baad mein kaam smooth chala. Aur ongoing support bhi achha mila via calls, jis se software ke chalane mein koi rukawat nahi ayi. Telephonic support thoda friendly aur helpful tha, jisse queries jaldi solve hui. Updates bhi automatic hote rahe aur kisi problem ke bina. Training sessions mere liye kaafi useful rahe, thoda fast pace mein the par samajh mein aaye. Overall, overall mujhe poora experience positive laga, bas thoda aur concise training hona chahiye tha.

    Pradeep Prasad SubramanianArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Jab support mila toh surprisingly professional tha

    Mujhe laga tha ki support se contact karna mushkil hoga, especially telephonic help ke liye. Par jab maine call kiya toh surprise hua ki wachch main help ka level kaafi accha tha. Un logon ne mera inquiry samjha aur detail mein step-by-step bataya. Mujhe iss baat ki bhi umeed nahi thi ki wo aise patiently mere confusion door karenge. Invoice aur payment ke process mein bhi koi dikkat nahi thi, jo bada plus point tha. Bas itna lagta hai ki kuch updates ke baad software mein naye features thode complex ho gaye hai, jiske liye shayad next time mujhe phir se unki help lene padegi. Lekin overall agar main sochu ki kya main future mein support ke liye contact karungi, toh haan definitely karungi. Har baar help milna itna smooth experience nahi hota, toh wo thoda alag laga mujhe. Training session mein bhi clarity thi, wording achi thi jo samajhne mein aasaan thi. Ye jo responsiveness aur professional approach tha, woh mujhe positively surprise kiya. So, main recommend karungi ki agar aapko clear communication aur support chahiye toh ye sahi jagah hai.

    Sayali ThampiRajasthan, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    My experience with support and communication was mostly disappointing. At first, the setup phase fel

    My experience with support and communication was mostly disappointing. At first, the setup phase felt manageable since the initial onboarding call was clear enough and the instructions for software installation seemed fine. However, things became complicated fairly quickly when ongoing assistance was needed. The support team was reachable via phone, but the responses were inconsistent, and sometimes I had to explain issues more than once. There seemed to be a lack of follow-up after initial calls, so problems weren’t resolved efficiently. I would say the setup was a one-off event that went okay, but the continuing help I needed was missing or slow to arrive. Overall, I think the whole support communication did not meet expectations, which was frustrating because reliable assistance is so important for this kind of remote work software.

    Tara Karan DesaiDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy