My experience with support and communication was mostly disappointing. At first, the setup phase fel

My experience with support and communication was mostly disappointing. At first, the setup phase fel

My experience with support and communication was mostly disappointing. At first, the setup phase felt manageable since the initial onboarding call was clear enough and the instructions for software installation seemed fine. However, things became complicated fairly quickly when ongoing assistance was needed. The support team was reachable via phone, but the responses were inconsistent, and sometimes I had to explain issues more than once. There seemed to be a lack of follow-up after initial calls, so problems weren’t resolved efficiently. I would say the setup was a one-off event that went okay, but the continuing help I needed was missing or slow to arrive. Overall, I think the whole support communication did not meet expectations, which was frustrating because reliable assistance is so important for this kind of remote work software.