Mixed feelings about support compared to what I used before
I've used other workflow software before, and honestly, the support here feels different—less immediate but not totally unhelpful. On the positive side, the telephonic assistance was polite and tried to follow the issues I raised about the dialer tool and database synchronization. However, it didn't always provide the depth of technical insight I was hoping for. Calls sometimes required multiple attempts before I could connect with someone who understood the problem well. The training materials helped me navigate the onboarding flow, but when it came to quick troubleshooting, it didn’t match up to my previous experiences where live chat or instant callbacks were more common. So overall, the support is okay and has its moments, but it lacks the responsiveness I got used to elsewhere. I appreciate some features like priority assistance, but for urgent communication needs, it feels like there's room to improve some wait times and clarity.