Repetitive calls caused delays despite helpful support
I found the support team to be quite knowledgeable once I got through to them, and they were generally helpful in addressing my issues. However, the process involved a lot of waiting on hold and repeating my details multiple times to different agents, which frustrated me. It felt as if the system didn't pass information efficiently internally, so each representative had to start from scratch. While the telephonic support was courteous, the entire communication process took longer than expected because of this repetition and the need to re-explain my situation. On the positive side, when they finally addressed my queries, the explanations were clear and targeted, which I appreciated. Still, the waiting time and communication back and forth made the overall experience middling. I think they could enhance their support flow to avoid such inefficiencies and reduce wait times. That would improve the first impression significantly, especially during onboarding when a smooth start is crucial for confidence in the product.