3 out of 53 of 5Verified purchaseSupport and communication
Support and communication felt average overall
Finding the information I needed from the support and communication channels was neither particularly easy nor overly difficult. The knowledge base covered many basic topics, but some queries required me to contact telephonic support. When I did call, the wait times were moderate, and the staff provided usable answers though sometimes they were generic. It was straightforward to get help with billing questions, but resolving technical issues took more back and forth communication. The experience was balanced between efficient moments and some delays, so the whole process felt about average rather than excellent or poor.