Getting set up initially required some back-and-forth interaction with support, which was mostly a o

Getting set up initially required some back-and-forth interaction with support, which was mostly a o

Getting set up initially required some back-and-forth interaction with support, which was mostly a one-off. They provided the necessary information to get my account ready and helped with initial questions about the software and dialer tools. After that, however, most of the ongoing communication was minimal and only when I raised a specific issue. The telephonic support was available during working hours, but I found that beyond the initial setup phase, I rarely needed assistance. In terms of updates, the automatic updates worked as expected and did not require any input from me after the initial configuration. On the other hand, the lack of proactive communication sometimes left me unsure if there were new features or changes to the database system. Priority assistance was offered but not always noticeably faster. Overall, the support was adequate for a straightforward setup but less helpful as a continuous resource. The invoicing and payment steps were handled without issue, but my experience with support remains quite ambivalent.