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4.0out of 5

4 out of 5

Based on all 3,84,525 published WFHI Reviews.

2,88,497 of 3,84,525 reviews include a verification label.

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WFHI Reviews

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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support was disappointing compared to my prior experiences

    Coming from a different service that offered quick and empathetic customer support, I found the telephonic assistance here to be much less responsive and somewhat generic. I expected a bit more personalized help but often ended up repeating my issues multiple times, which was frustrating. While the support team was polite in their communication, the lack of prompt and effective solutions made a difference. The communication channels felt limited compared to what I had used before, and it slowed down resolving issues. Only the automatic updates system felt reliable, and that’s about it. Overall, the support did not meet my expectations, especially considering my previous experiences where help was quicker and more thorough.

    Anagha Rajesh BakshiGujarat, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Billed well but support lagged when issues appeared

    The invoicing and payment procedure itself was clear and worked fine, so I will grant that the billing system functioned as advertised. However, when I encountered a problem with access to the dialer during a crucial week, the support response was disappointing. I reached out multiple times by phone and through their ticket system but felt the communication was vague and slow to resolve the problem. This made coordinating my workflow harder than it should have been, undermining the convenience I expected. The lack of timely updates or clear status reports during this incident was frustrating. While the backend billing was reliable, the support in handling real-time issues really needs improvement to match the billing quality.

    Aparna RanaArunachal Pradesh, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Disappointing and unhelpful

    I found the support to be mostly disappointing. There were issues that I raised, but the responses felt generic and not very helpful. By the end, I wasn't confident at all that my concerns were understood. I think you need to improve your support services drastically. That’s the bottom line for me.

    Arjun IyerOdisha, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified customerSupport and communication

    Thoda unsure tha, par support ne acha impression chhoda

    Main pehle soch raha tha ki support shayad itna helpful na ho jitna advertised hota hai, kyunki kabhi-kabhi software complex lagta hai aur expectations high hoti hain. Lekin jab maine telephonic support ko contact kiya, toh mujhe laga ki representatives kaafi patient aur samajhdar hain. Jo questions maine pooche, unka jawaab clear tha. Ek baar mujhe priority assistance follow-up ke liye bola gaya, aur wo thoda slow tha, isliye thoda unsure feel hua ki sab smoothly handle hoga ya nahi. Lekin overall toh support reasonable laga, aur unke communication mein asani thi. Jo training aur software hai, uske dauran mujhe lagta hai support kaafi useful ho sakti hai jab bhi zarurat ho. Payment aur invoices ke liye bhi simple process tha, jisme koi confusion nahi aayi. To mujhe lagta hai ki agar aap ready ho thodi baar rukne ke liye, toh support match karta hoga expectations ko. Main keh sakta hoon ki thoda better response time hoga toh aur achha lagega, but mujhe impression achha chhoda.

    Vivek RamanathanBihar, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Support thoda convenient nahi tha, effort zyada lagana pada

    Mujhe WFHI support se contact karna pada taaki kuch queries clear kar saku about unke dialer aur software updates. Sadly, unka support timing mere working hours se perfectly match nahi karta tha aur main mostly odd hours mein kaam karta hoon. Is wajah se mujhe unse baat karne ke liye ekstra planning karni padhi, jo ki kabhi kabhi inconvenient tha. Phone pe baat thodi slow laga, kyunki mujhe baar baar repeat karna padta tha apni problem, aur kabhi delays bhi aaye response mein. Par haan, ek chiz achhi thi ki jab unse baat hui toh madad sincere thi aur unhone patiently meri har baat suni. Overall toh helpful tha par unke support ka time zone aur responsiveness mein thoda gap raha jo effort kaafi badha deta hai.

    Rishi SardesaiHimachal Pradesh, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified customerSupport and communication

    Poora experience aise hi tha, samjha chuka hoon main

    Woh sab steps they jahan explanations mujhe karni padti thi, they always clear, but honestly, thoda repeated lagta hai sometimes. Pehli baar hua toh patience chahiye, par kuch cheezein baar-baar explain karni parti hain, as if woh banda pehli baar sun raha ho. Support line pe jo log baat karte hain, unka tone generally calm aur samajhdar hota hai, which was madad karta tha in clearing doubts. Lekin agar aap already thoda experienced ho, toh same cheezein explain hone se thodi si uljhan ho sakti hai. Dialer aur database features ke baare mein bhi clear guidelines di gayi hain, bas inse related kuch steps explain karte waqt kabhi kabhi lagta tha thoda tez kar do. Overall, jitna clear tha, utna kaafi tha for mujhe, bas thoda pagka sa lagta raha kyunki repeated explanations kaafi ho chuka tha. Isi liye kahunga ki yeh poora process ek tarah se samajh chuka hoon main already.

    Ajay YadavLakshadweep, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    Effort it took to understand baffling labels and unclear support

    I tried to get help from the telephonic support a few times because the software’s wording and labels just didn’t make sense to me. The database feature was supposed to be straightforward but the terms used in the interface were confusing, leaving me unsure if I was correctly inputting the data or just guessing. One thing that kind of balanced it was that the response time of support was not terrible, though the language they used over the phone sometimes compounded the confusion. There were moments when I thought maybe reading the training material thoroughly would clear things up, but honestly, the explanations there also had their moments of being vague. For example, the call dialer interface had labels that felt inconsistent across screens. Sign-up, invoicing, and payment processes seemed easier comparatively, but the overall experience was marred by the unclear wording and the effort it took to understand the basics. I can't say it worked well for me, as every step seemed like a puzzle without clear answers and that really frustrated me.

    Hemant DalviDelhi, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support required more time than expected

    When I contacted telephonic support, it took about 20 minutes of waiting and explaining my issue before I could get any useful help. Every time I was transferred, I had to repeat my problem from the beginning because the person on the other end did not have the previous details. The entire communication process was somewhat slow, impacting how quickly I could resolve my concern. On the bright side, the support staff eventually answered my questions and guided me through the aspects of the database feature I had difficulty with. The sign-up and payment process was handled smoothly without any waiting. Despite the delays in support, the call quality was clear during these conversations. Overall, while the communication involved repetition and waiting, I was able to get the answers eventually, so it is an average experience.

    Vaishali RaghavanTripura, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    Support tha kaafi acha, bas thoda slow response tha

    Maine start kiya tha software install karne se aur training session lene tak, poora experience acha raha. Jab bhi doubt hota, support ko call karti thi, wo log patiently samjhate the aur solution dete the. Actual mein mujhe lagta tha ki automatic updates ne smooth workflow maintain karne mein madad ki, par kabhi-kabhi telephonic support mein wait zyada ho jata tha, jis se thoda frustration bhi hua. Onboarding flow toh simple tha, par uss wait ki wajah se confidence level kam hua tha kahi na kahi. Overall, dialer aur calling tools theek chal rahe the, database feature mujhe mostly useful laga, jo mera kaam efficient banata tha. Invoice process bhi fairly straightforward thi, payment ek dum smooth tha. Lekin agar telephonic support thoda tezi se reply karta, toh experience aur bhi better hota. Fir bhi, main kaafi confident feel kar rahi thi last tak, bas ye chhoti si kami reh gayi thi jo improve ho sakti hai. Basic training session ke baad, automation features ne workflow ko manage karne mein asaani ki, jo mujhe appreciate karni thi.

    Bindu NandaRajasthan, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    You make me put in more effort when things go wrong

    When errors appeared during my use of the software, I noticed you didn’t always make it straightforward to fix them. Often, I had to repeat my problems over phone calls instead of a clear written solution or easy database fix. The dialer occasionally dropped calls and I ended up spending extra time retracing steps that should have been automated. While your telephonic support tried to assist, sometimes they weren’t fully equipped to resolve my specific issue promptly, which led to multiple follow-ups. Automatic updates sometimes shifted settings unexpectedly, causing confusion and forcing me to manually revert changes. The onboarding tutorial covered basics well, but when unexpected glitches came up, I felt the guidance was insufficient. Payment and invoicing ran smoothly, so that aspect didn’t add extra bother. Still, every time something went wrong, I found myself investing additional effort to get back on track rather than relying on intuitive support solutions. I feel the experience could greatly improve if you streamlined communication channels and empowered your team to offer faster, more conclusive help during disruptions. Presently, using your software means managing a bit more hassle than I expected, especially when problems arise during daily workflows.

    Mahesh DaveUttar Pradesh, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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