Effort it took to understand baffling labels and unclear support
I tried to get help from the telephonic support a few times because the software’s wording and labels just didn’t make sense to me. The database feature was supposed to be straightforward but the terms used in the interface were confusing, leaving me unsure if I was correctly inputting the data or just guessing. One thing that kind of balanced it was that the response time of support was not terrible, though the language they used over the phone sometimes compounded the confusion. There were moments when I thought maybe reading the training material thoroughly would clear things up, but honestly, the explanations there also had their moments of being vague. For example, the call dialer interface had labels that felt inconsistent across screens. Sign-up, invoicing, and payment processes seemed easier comparatively, but the overall experience was marred by the unclear wording and the effort it took to understand the basics. I can't say it worked well for me, as every step seemed like a puzzle without clear answers and that really frustrated me.