Support required more time than expected
When I contacted telephonic support, it took about 20 minutes of waiting and explaining my issue before I could get any useful help. Every time I was transferred, I had to repeat my problem from the beginning because the person on the other end did not have the previous details. The entire communication process was somewhat slow, impacting how quickly I could resolve my concern. On the bright side, the support staff eventually answered my questions and guided me through the aspects of the database feature I had difficulty with. The sign-up and payment process was handled smoothly without any waiting. Despite the delays in support, the call quality was clear during these conversations. Overall, while the communication involved repetition and waiting, I was able to get the answers eventually, so it is an average experience.