2 out of 52 of 5Verified purchaseSupport and communication
Billed well but support lagged when issues appeared
The invoicing and payment procedure itself was clear and worked fine, so I will grant that the billing system functioned as advertised. However, when I encountered a problem with access to the dialer during a crucial week, the support response was disappointing. I reached out multiple times by phone and through their ticket system but felt the communication was vague and slow to resolve the problem. This made coordinating my workflow harder than it should have been, undermining the convenience I expected. The lack of timely updates or clear status reports during this incident was frustrating. While the backend billing was reliable, the support in handling real-time issues really needs improvement to match the billing quality.