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4.0out of 5

4 out of 5

Based on all 3,84,381 published WFHI Reviews.

2,88,383 of 3,84,381 reviews include a verification label.

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WFHI Reviews

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  • 4 out of 54 of 5Verified customerSupport and communication

    Support Helped Me Find What I Needed

    When I first signed up, I struggled a bit to locate some of the menu options, especially the database features. But after reaching out to telephonic support, I was pointed directly to the precise section I needed. That single interaction made it much easier to navigate afterward, and I’m grateful for that assist. Beyond that instance, I’ve also seen regular automatic updates that improved the calling tools and dialer interface. The updates come quietly without interrupting my workflow, which I appreciate. It seems the onboarding flow tries to anticipate what most users will look for early, but I found some steps could be made more intuitive. Also, while the training videos are informative, I felt the pace could be adjusted for complete beginners like myself. Overall though, I manage my daily remote workflow fairly smoothly with this software, and the payment and invoicing were pretty straightforward to handle. I would recommend it but suggest they streamline the initial navigation a little more to fully polish the experience.

    Kiran KapadiaHaryana, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support tha theek, par steps samajh nahi aaye

    Mujhe lagta tha onboarding steps simple honge, par poora process mere liye badi problem bana. Support team ne bataya ki kaunse step bad me karna hai, aur kab call karna hai, lekin wo in steps ka order itna logical nahi tha mere liye. Jab mai dialer setup kar raha tha, toh har baar kuch error aa raha tha, aur support ko call karne par response slow tha. Jab unka bataya gaya sequence follow kiya toh mujhe lagta tha kuch steps chhoot gaye hain. Software update hone ke baad bhi kuch cheeze smoothly nahi chal rahi thi. Database integrate karna bhi kaafi confusing raha, kyunki har feature ke liye alag se explanation dena padta tha support ko samjhane ke liye. Sign-up aur payment ka process straightforward tha, par invoice chalta gaya thoda confusing. Overall system software fine tha par support se proper direction nahi mil paayi, jis wajah se mera workflow bar bar rukta tha aur frustration badhne laga. Mujhe lagta hai agar steps ka sequence thoda Aur clear hota toh mai zyada achhi tarah se use kar pata.

    Karan ChandraChandigarh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Eventually found what I needed but not instantly obvious

    Finding the exact support resource I needed wasn’t immediate, but after some exploration and a few phone calls, I managed to get the assistance I was looking for. The documentation and training helped clarify many aspects of the software and using the dialer, but the initial search for specific solutions wasn’t as intuitive as I might have hoped. Invoicing processes and updates were clearly explained once I was pointed to the right sections, which was helpful. Though I wouldn't say it was straightforward at first, the outcome of having a working understanding was satisfactory for continuing daily tasks. The support team was polite and responsive when contacted, even if it took a bit of back and forth to locate the needed help. This likely isn’t unusual given the complexity of the toolset, but I do feel that a more streamlined guide might save time. On balance, I was able to integrate the software with my remote workflow, making the effort worthwhile.

    Savita PandaNagaland, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support was solid but I figured quite a bit out on my own

    The telephonic support was definitely helpful when I needed it, with responses pretty clear and patient. However, I did find that I was left to work out a fair bit on my own, especially during the initial setup and navigating the invoicing system. The documentation is useful, but it sometimes felt like I had to experiment or call support again just to confirm next steps. In contrast, once beyond the first few days, it got much better. Considering the complexity of remote workflow tools, I'd say the balance is okay; the support isn't overly intrusive but still there when you need it. For me, this meant some early self-driven learning but solid back-up once I was past that stage.

    Suresh DamleManipur, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    Kabhi samajh nahi aaya, bas frustration hi hui

    Mujhe lagta tha sign-up process simple hoga, par starting se hi bahut time waste hua. Jab maine software use karna shuru kiya, tab lagta tha ki sab smooth chalega, but training materials itne clear nahi the ki mujhe jaldi se samajh aa jaye. Support team ko call kiya to bahut time lag gaya unka response milne mein, aur phone pe baat karte waqt lagta tha ki wo mere question ko properly samajh hi nahi pa rahe the. Dialer bhi baar baar hang ho raha tha mere kaam ke beech mein, jiski wajah se caller data bhi update nahi ho raha tha. Database feature thik tha, lekin uska use karne mein bhi dikkat hui jab automatic updates aaye toh. Invoicing process thoda complicated tha, mujhe baar-baar invoice check karna pada ki sab sahi hai ya nahi. Yeh sab mila ke mujhe lagta hai ki onboarding flow mere liye bahut slow tha aur frustration zyada hui is process mein. Main samajhta hoon ki yeh sab cheezein better ho sakti hain par mere liye yeh system chalana bahut mushkil raha. Agar software use karne wale log ko patience nahi hai toh ye unke liye bilkul recommend nahi karunga. Mujhe lagta hai ki thoda aur support aur clear communication ki zarurat thi is experience mein.

    Ashok NeneLakshadweep, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support hours matched partly but missed on weekend help

    The telephonic support availability worked well during the weekdays when I primarily use the software. Calls were answered quite quickly, and assistance felt adequate for most operational hours aligning with my work schedule. However, when I tried to reach out during weekends, I found that support was either slow or unavailable, which was somewhat inconvenient since I occasionally operate outside the regular business hours. This mismatch in availability poses a challenge when urgent help is required during those off times. That said, the quality of communication during accessible hours was generally warm and understanding, which helped me feel supported when help was at hand. Overall, the support service is cooperative and reasonably responsive but would benefit from extending availability, especially since remote workflows often demand flexibility.

    Vikas RajanManipur, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    responsive support, yes i would use it again

    When I first encountered issues setting up the database and configuring the dialer, I reached out to the support team. Their response was quicker than I anticipated, generally within the same business day. The technicians were practical and focused on solving the problem rather than giving generic advice, which I appreciated. The telephonic conversations were clear, and I didn’t feel like I was repeating myself too much. That said, once or twice the hold times were a bit longer than I wished, which was slightly inconvenient around my own work schedule. The automatic updates sometimes caused minor changes in the interface that required a bit of relearning, but overall, the software functioned well after applying their suggestions. Signing up and receiving invoices was a hassle-free process too. Given this experience, I am inclined to use their services again if needed, as they did what was expected and maintained a decent communication standard throughout.

    Nakul MehtaAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Too long to find solutions

    I had a frustrating experience with the support process. The steps to get help felt completely out of order, which made it hard to know what to do next. I ended up spending a lot of time just waiting for a response that didn’t effectively address my issue. Overall, it was a disappointing experience that left me feeling stuck.

    Pranav VyasUttarakhand, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    Issue resolved with timely response

    Overall, I found the telephonic support to be quite responsive throughout most of my usage. There was a moment when I was trying to configure the dialer settings to fit my remote workflow, and I hit a technical snag. I called the support line, and within minutes, they guided me step-by-step until it worked. That quick response made a huge difference. Other interactions have been polite and fairly swift as well, though occasionally waiting times were longer than ideal. I appreciate that they updated me proactively when there were changes in the software features, which kept me informed without me having to check constantly. So while not perfect, the communication generally felt dependable and contributed positively to getting started with the remote setup.

    Harish Rohan SalviAssam, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    support mila thoda late par mil gaya

    Main soch rahi thi ki support team kitni responsive hogi overall, aur mera experience thoda mix raha. Kabhi jab maine unko call kiya ya email bheja, toh kuch queries ka jawab turant mil gaya, jis se lagta hai ki kuch log sach mein dedicated hain. Lekin kai baar aisa bhi hua ki response lene mein kaafi waqt lag gaya, aur main thodi frustrated feel kar rahi thi. Mujhe samajh nahi aaya ki support team kaise coordinate karti hai ya issues kaise track karte hain, kyunki kabhi lagta tha unhe pata hai mera problem kya hai, aur kabhi aisa tha ki mujhe baar baar explain karna padta tha. Training ke dauran bhi support se help li, par consistent nahi thi. Software functioning mein koi badi dikkat nahi aayi, dialer aur database features chal the, lekin kabhi automatic updates ke baad kuch chhote glitches aaye. Sign-up aur payment process smoothly complete hua tha, invoice clear mili thi. Main sochti hoon ki agar koi thoda patience rakhe support ke wait ke sath, toh ye system theek kaam karega. Lekin mujhe lagta hai ki response time thoda reduce ho to aur accha hoga, especially jab multiple issues ek saath aate hain. Overall support thoda inconsistent tha par kuch help milti thi jo appreciate karti hoon.

    Riddhi RastogiAndaman and Nicobar Islands, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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