Support hours matched partly but missed on weekend help
The telephonic support availability worked well during the weekdays when I primarily use the software. Calls were answered quite quickly, and assistance felt adequate for most operational hours aligning with my work schedule. However, when I tried to reach out during weekends, I found that support was either slow or unavailable, which was somewhat inconvenient since I occasionally operate outside the regular business hours. This mismatch in availability poses a challenge when urgent help is required during those off times. That said, the quality of communication during accessible hours was generally warm and understanding, which helped me feel supported when help was at hand. Overall, the support service is cooperative and reasonably responsive but would benefit from extending availability, especially since remote workflows often demand flexibility.