4 out of 54 of 5Verified purchaseSupport and communication
Support was solid but I figured quite a bit out on my own
The telephonic support was definitely helpful when I needed it, with responses pretty clear and patient. However, I did find that I was left to work out a fair bit on my own, especially during the initial setup and navigating the invoicing system. The documentation is useful, but it sometimes felt like I had to experiment or call support again just to confirm next steps. In contrast, once beyond the first few days, it got much better. Considering the complexity of remote workflow tools, I'd say the balance is okay; the support isn't overly intrusive but still there when you need it. For me, this meant some early self-driven learning but solid back-up once I was past that stage.