support mila thoda late par mil gaya
Main soch rahi thi ki support team kitni responsive hogi overall, aur mera experience thoda mix raha. Kabhi jab maine unko call kiya ya email bheja, toh kuch queries ka jawab turant mil gaya, jis se lagta hai ki kuch log sach mein dedicated hain. Lekin kai baar aisa bhi hua ki response lene mein kaafi waqt lag gaya, aur main thodi frustrated feel kar rahi thi. Mujhe samajh nahi aaya ki support team kaise coordinate karti hai ya issues kaise track karte hain, kyunki kabhi lagta tha unhe pata hai mera problem kya hai, aur kabhi aisa tha ki mujhe baar baar explain karna padta tha. Training ke dauran bhi support se help li, par consistent nahi thi. Software functioning mein koi badi dikkat nahi aayi, dialer aur database features chal the, lekin kabhi automatic updates ke baad kuch chhote glitches aaye. Sign-up aur payment process smoothly complete hua tha, invoice clear mili thi. Main sochti hoon ki agar koi thoda patience rakhe support ke wait ke sath, toh ye system theek kaam karega. Lekin mujhe lagta hai ki response time thoda reduce ho to aur accha hoga, especially jab multiple issues ek saath aate hain. Overall support thoda inconsistent tha par kuch help milti thi jo appreciate karti hoon.