responsive support, yes i would use it again
When I first encountered issues setting up the database and configuring the dialer, I reached out to the support team. Their response was quicker than I anticipated, generally within the same business day. The technicians were practical and focused on solving the problem rather than giving generic advice, which I appreciated. The telephonic conversations were clear, and I didn’t feel like I was repeating myself too much. That said, once or twice the hold times were a bit longer than I wished, which was slightly inconvenient around my own work schedule. The automatic updates sometimes caused minor changes in the interface that required a bit of relearning, but overall, the software functioned well after applying their suggestions. Signing up and receiving invoices was a hassle-free process too. Given this experience, I am inclined to use their services again if needed, as they did what was expected and maintained a decent communication standard throughout.