Issue resolved with timely response
Overall, I found the telephonic support to be quite responsive throughout most of my usage. There was a moment when I was trying to configure the dialer settings to fit my remote workflow, and I hit a technical snag. I called the support line, and within minutes, they guided me step-by-step until it worked. That quick response made a huge difference. Other interactions have been polite and fairly swift as well, though occasionally waiting times were longer than ideal. I appreciate that they updated me proactively when there were changes in the software features, which kept me informed without me having to check constantly. So while not perfect, the communication generally felt dependable and contributed positively to getting started with the remote setup.