Support tha theek, par steps samajh nahi aaye
Mujhe lagta tha onboarding steps simple honge, par poora process mere liye badi problem bana. Support team ne bataya ki kaunse step bad me karna hai, aur kab call karna hai, lekin wo in steps ka order itna logical nahi tha mere liye. Jab mai dialer setup kar raha tha, toh har baar kuch error aa raha tha, aur support ko call karne par response slow tha. Jab unka bataya gaya sequence follow kiya toh mujhe lagta tha kuch steps chhoot gaye hain. Software update hone ke baad bhi kuch cheeze smoothly nahi chal rahi thi. Database integrate karna bhi kaafi confusing raha, kyunki har feature ke liye alag se explanation dena padta tha support ko samjhane ke liye. Sign-up aur payment ka process straightforward tha, par invoice chalta gaya thoda confusing. Overall system software fine tha par support se proper direction nahi mil paayi, jis wajah se mera workflow bar bar rukta tha aur frustration badhne laga. Mujhe lagta hai agar steps ka sequence thoda Aur clear hota toh mai zyada achhi tarah se use kar pata.