Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,87,655 published WFHI Reviews.

2,90,789 of 3,87,655 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,062 matching

Back to the start of the list
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Labels and wording? Honestly, they didn’t make much sense

    Look, I tried understanding the dashboard and the calling tools, but the labels were confusing and not intuitive at all. It made setting up the dialer harder than it should be, and I had to spend extra time guessing what certain terms meant. Honestly, I wouldn’t recommend relying on the terms used without better explanations. The training didn’t clear this up either because it was too generic. No support call really helped much either; I got vague answers that didn’t explain the confusing wording. Overall, if you want to avoid wasting time like I did, the labeling needs a serious overhaul so it’s clear what each function does from the get-go.

    Parth JaiswalManipur, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Took way too long and steps felt out of order

    My experience with the support and communication was frustrating mostly because the process stretched over much more time than I thought it should. First, when I signed up, I expected the onboarding training and setup to happen rather quickly, but I found myself waiting days before I got the initial call. When the telephonic support finally did come through, the steps they took to guide me did not seem to follow an efficient order. They started with explaining parts of the software that I had already figured out, and only later addressed basic issues I had with the dialer tool. This felt like unnecessary back-and-forth that could have been avoided with a better-structured approach. When I tried accessing certain database features during this period, it wasn’t until after a long time that I got clear instructions. The invoicing and payment part was the only segment that was done promptly and clearly. However, overall, this drawn-out and confusing order left me feeling quite frustrated, especially since I hoped to begin my remote work without delays from the start. I won’t say the software itself was bad, but the support sequence was quite a letdown.

    Nandini GuptaAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Clear enough explanations but unsure if I will continue

    The telephonic support was polite and tried hard to explain the issues I had, especially regarding the dialer and database integration. Some explanations were clear and helped me fix problems quickly. However, at times, the instructions used technical terms without laying out the basics, which left me confused. I was sometimes left wondering if I understood the right steps to follow for setting up workflows properly. While the support helped, I’m still not totally confident that I could navigate the software independently in the future. The priority assistance feature was useful but sometimes slow to respond during peak hours. Considering all this, I’m on the fence about using WFHI again. It has potential, but the mixed communication clarity and uneven support response times make me hesitant to fully commit again.

    Ayesha PaiTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Mixed feelings about support, better than I thought in some ways

    Going into this, I expected support to be more hands-off and maybe a little slow, given it’s a software product. Initially, my experience matched this; it sometimes took longer than I hoped to get a response on some technical queries. However, when I finally connected with the team, the communication was quite satisfactory—clear, patient, and actually helpful. The telephonic support, in particular, stood out as more responsive than I anticipated, which helped me troubleshoot a persistent issue with the database feature. On the downside, I did encounter some delays in receiving updates about feature rollouts, which was a bit frustrating. I think the support team tries their best but sometimes gets overwhelmed with requests, which affects their response times. Still, when I compare what I expected versus what actually happened, I’d say there were both improvements and shortfalls. Overall, it’s a mixed bag, with good gestures toward customer care but room to provide more timely assistance consistently.

    Omkar GanguliRajasthan, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support ka scene thoda confusing hai yaar

    Mujhe toh support se kaafi confusion hua jab maine pehli baar call kiya tha. Wo log thoda rambling style mein baat karte hain, jo samajhne mein thoda time le jaata hai. Matlab, main poochti thi basic steps ke baare mein aur wo baar baar topic change karte jaate. Training ka thoda hissa clear tha, par jab database features pe baat ki gayi toh masti ho gayi. Support waale phone pe itna clear explain nahi kar paaye, bar bar mujhe dobara samajhna padta tha. Woh ek point jispe main agree kar sakti hoon woh tha ki unka dialer software theek chal raha tha, woh reliable lag raha tha. Par communication thoda zyada improve hona chahiye warna log confuse ho jaayenge. Main soch rahi thi ki onboarding ke samay hi sab kuch straightforward hoga, lekin nahi hua. Kabhi kabhi lagta hai ki woh log ek hi baat ko baar baar dusre tarah se explain karte hain bina seedha point pe aaye. Support kaafi important hota hai jab naya software use karte hain aur ye thoda disappoint kar gaya. Overall toh thoda mehsoos hua ki clarity ki kami hai, jo upgrade karni chahiye. Agar clearer instructions milti toh main zyada acha experience feel karti, par abhi thoda haalat confusing chal rahi hai.

    Nisha TiwariTelangana, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support Mein Kaafi Mehnat Lagne Lagi

    Mujhe laga tha ki telephonic support thoda zyada efficient aur pro-active hoga, lekin actual mein kaafi effort lagana pada apne issues ke liye. Jab maine call kiya, toh response time theek tha par jo assistance diya gaya, wo kabhi kabhi technical terms mein itna clear nahi tha jitna ummeed thi. Payment aur invoicing mein kuch confusion hui, jiske liye baar-baar contact karna pada. Support team ne madad ki, par patience rakhna pada poora process ke dauran. Automatic updates achhi tarah implement hoti thi, par jab kabhi training session ki baat aayi, wo thoda generic aur fast thi, jis se specific doubts puri tarah clear nahi hue. Overall, support ne kaam to kiya par ismein zyada effort aur time dena pada mujhe, jo shayad har kisi ke liye convenient na ho. Expectation ke hisaab se, mujhe lagta hai ki ye thoda better ho sakta tha.

    Anup PatilAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    I was surprised by how unclear the support explanations were

    I reached out to telephonic support several times hoping to get clear answers about accessing the software and managing the database feature. Unfortunately, the explanations usually left me more confused than before. The representatives used terms and phrases that assumed prior technical know-how which I did not have. When I asked for step-by-step instructions, the response was vague or too fast. This affected my ability to use even basic functions of the software and slowed down my onboarding significantly. Despite waiting on calls and repeating my issues multiple times, the communication did not improve. The sign-up process was straightforward at least, and the invoice and payment system worked without glitches. Still, the lack of clarity from support was what surprised me most since I expected better guidance for new users. Overall, I found the support could be more practical and focused on solving problems clearly rather than creating more confusion.

    Sanjana JadhavAssam, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Issue resolve ho gaya after few calls, software ab smooth chal raha hai

    Jab system me kuch galti aayi, toh maine turant support ko call kiya. Unhone meri complaint accept ki aur mujhe bataya ki wo is par kaam kar rahe hain. Training ke dauran agar koi doubt hua toh maine unse clarify karne ki koshish ki, aur support ke through timely help mili. Data base feature aur dialer functionality me theek-thak chal raha tha, lekin kabhi kabhi thoda delay thi. Automatic updates ne system ko better banaya, par ek baar update ke baad thodi dikkat aayi jo support ke saath milke solve ki. Billing aur payment ka process clear tha, aur invoices sahi samay pe mile. Overall, software ab chal raha hai bina kisi mushkil ke. Galti hone ke baad bhi, issue resolve ho gaya, aur main ab confident hoon ki agar future me problem aayegi toh main support pe bharosa karungi. Kundli clear nahi thi magar akhir me sab sahi ho gaya, jo ek positive outcome hai. Aapka system ab acha perform kar raha hai.

    Mridula ChaturvediAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    The telephonic support timings worked perfectly with my daily schedule. I was able to connect to ass

    The telephonic support timings worked perfectly with my daily schedule. I was able to connect to assistance during the hours I was actively using the software, which meant I didn’t have to pause work for long periods. This helped me resolve issues quickly and keep workflows running smoothly. The updates and help seemed timed to avoid disruption during my busiest hours. Having support available within my working window was an outcome I truly appreciated as it enhanced my productivity without forcing me to adjust my routine around their availability. This alignment made a practical difference in my day-to-day use.

    Prasad VargheseTripura, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support took effort but got there

    I found support pretty inconsistent. When I first reached out, responses were delayed and communication was quite basic. It felt like I was explaining the same issues multiple times without much progress. However, once the support team understood the problem, they provided useful and precise instructions. The telephonic assistance eventually worked well, but getting to that point took multiple calls and emails. This made the overall experience frustrating at times. On the positive side, the billing and sign-up process was straightforward without any hiccups. The invoicing system functioned as expected, and I never had issues there. Still, the software itself seemed solid with its features and automatic updates. Overall, I ended the period moderately confident in using the software, but the support communication drained some trust. They need better training in initial responses to avoid wasting users’ time. It wasn’t a terrible experience, but it was effortful and I had no choice but to push hard to get answers. I hope they streamline communications in future.

    Suresh ShettyAndhra Pradesh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy