Mixed feelings about support, better than I thought in some ways
Going into this, I expected support to be more hands-off and maybe a little slow, given it’s a software product. Initially, my experience matched this; it sometimes took longer than I hoped to get a response on some technical queries. However, when I finally connected with the team, the communication was quite satisfactory—clear, patient, and actually helpful. The telephonic support, in particular, stood out as more responsive than I anticipated, which helped me troubleshoot a persistent issue with the database feature. On the downside, I did encounter some delays in receiving updates about feature rollouts, which was a bit frustrating. I think the support team tries their best but sometimes gets overwhelmed with requests, which affects their response times. Still, when I compare what I expected versus what actually happened, I’d say there were both improvements and shortfalls. Overall, it’s a mixed bag, with good gestures toward customer care but room to provide more timely assistance consistently.