Clear enough explanations but unsure if I will continue
The telephonic support was polite and tried hard to explain the issues I had, especially regarding the dialer and database integration. Some explanations were clear and helped me fix problems quickly. However, at times, the instructions used technical terms without laying out the basics, which left me confused. I was sometimes left wondering if I understood the right steps to follow for setting up workflows properly. While the support helped, I’m still not totally confident that I could navigate the software independently in the future. The priority assistance feature was useful but sometimes slow to respond during peak hours. Considering all this, I’m on the fence about using WFHI again. It has potential, but the mixed communication clarity and uneven support response times make me hesitant to fully commit again.