Support took effort but got there
I found support pretty inconsistent. When I first reached out, responses were delayed and communication was quite basic. It felt like I was explaining the same issues multiple times without much progress. However, once the support team understood the problem, they provided useful and precise instructions. The telephonic assistance eventually worked well, but getting to that point took multiple calls and emails. This made the overall experience frustrating at times. On the positive side, the billing and sign-up process was straightforward without any hiccups. The invoicing system functioned as expected, and I never had issues there. Still, the software itself seemed solid with its features and automatic updates. Overall, I ended the period moderately confident in using the software, but the support communication drained some trust. They need better training in initial responses to avoid wasting users’ time. It wasn’t a terrible experience, but it was effortful and I had no choice but to push hard to get answers. I hope they streamline communications in future.