I was surprised by how unclear the support explanations were
I reached out to telephonic support several times hoping to get clear answers about accessing the software and managing the database feature. Unfortunately, the explanations usually left me more confused than before. The representatives used terms and phrases that assumed prior technical know-how which I did not have. When I asked for step-by-step instructions, the response was vague or too fast. This affected my ability to use even basic functions of the software and slowed down my onboarding significantly. Despite waiting on calls and repeating my issues multiple times, the communication did not improve. The sign-up process was straightforward at least, and the invoice and payment system worked without glitches. Still, the lack of clarity from support was what surprised me most since I expected better guidance for new users. Overall, I found the support could be more practical and focused on solving problems clearly rather than creating more confusion.