Took way too long and steps felt out of order
My experience with the support and communication was frustrating mostly because the process stretched over much more time than I thought it should. First, when I signed up, I expected the onboarding training and setup to happen rather quickly, but I found myself waiting days before I got the initial call. When the telephonic support finally did come through, the steps they took to guide me did not seem to follow an efficient order. They started with explaining parts of the software that I had already figured out, and only later addressed basic issues I had with the dialer tool. This felt like unnecessary back-and-forth that could have been avoided with a better-structured approach. When I tried accessing certain database features during this period, it wasn’t until after a long time that I got clear instructions. The invoicing and payment part was the only segment that was done promptly and clearly. However, overall, this drawn-out and confusing order left me feeling quite frustrated, especially since I hoped to begin my remote work without delays from the start. I won’t say the software itself was bad, but the support sequence was quite a letdown.